Everyone hates bad CX
So give your customers an experience your customers will love.
Cirrus changes all that
Let’s be honest, customer service can be a nightmare. For them, and for you. And now you’re being told that CX AI can make your life easier, but all it’s done is leave you with more questions, like…
“Everyone’s trying to sell me AI, but where the hell do I start?”
“My first try at AI was a bust, how do I know if it’s right for my business?”
“I’ve spent loads of money on AI, so why are my tools still not working together?
Sprinkling AI into your customer journey
(to keep everything on track)
CX doesn’t stop at your contact centre, and neither do we.
Bringing together world-leading NiCE tech and our own CX AI expertise, we deep-dive into your entire operation to work out where and how AI can be used to smooth out the bumps in your customer journeys.
Like an AI Agent that helps out when an online application gets stuck by checking what info is missing and explaining exactly what needs to be supplied.
When it’s completed, they’ll review everything and send it onto the right team.
Sorted. Turns out, you don’t need more people selling you CX AI tech, you need people (like us) who can show you what to do with it.
CX That gets all up in your business
Everything starts with your customer journeys. Where are people dropping out? What are they having to repeat? What’s taking your team bloody ages to sort which could be sorted automatically instead? By getting to know your business and its hurdles first, we can then bring in the right Al to fix it, not the other way round.
Find Your Pain Points
We take a closer look at your key customer journeys and find the gap between how they’re working right now. and how you want them to work.
Are customers having to chase for answers? Where are people abandoning purchases? Are missed appointments and bad handovers racking up costs?
Apply the right solution(s)
We build CX AI into all tho relevant touchpoints, making sure everything is connected and working closely with your existing systems, data and people.
That could look like an Al Agent stepping in when a product or service flags a fault, matching it to a customer’s cover, finding the right engineer and parts, then booking in the repair. All before the customer even gets in touch!
MAP IT ALL OUT
We lay your key customer journeys out on the table, and you tell us what you want to achieve (we’d hazard a guess that it might involve winning more business, keeping more customers, and making it less expensive to look after them!).
IDENTIFY WHERE AI FITS IN
We work out how and where AI can add genuine value and prioritise based on what will deliver the most value, and the fastest ROI.
Like reducing the cost of missing appointments by using AI Agents to contact customers, rearrange bookings and fill the calendar gaps.
MEASURE THE IMPACT
We track the performance of every AI Integration, then crunch the numbers to show the impact they had on the overall results. And we’ll always relate these back to your goals.
MAP IT ALL OUT
We lay your key customer journeys out on the table, and you tell us what you want to achieve (we’d hazard a guess that it might involve winning more business, keeping more customers, and making it less expensive to look after them!).
Find Your Pain Points
We take a closer look at your key customer journeys and find the gap between how they’re working right now. and how you want them to work.
Are customers having to chase for answers? Where are people abandoning purchases? Are missed appointments and bad handovers racking up costs?
IDENTIFY WHERE AI FITS IN
We work out how and where AI can add genuine value and prioritise based on what will deliver the most value, and the fastest ROI.
Like reducing the cost of missing appointments by using AI Agents to contact customers, rearrange bookings and fill the calendar gaps.
Apply the right solution(s)
We build CX AI into all tho relevant touchpoints, making sure everything is connected and working closely with your existing systems, data and people.
That could look like an Al Agent stepping in when a product or service flags a fault, matching it to a customer’s cover, finding the right engineer and parts, then booking in the repair. All before the customer even gets in touch!
MEASURE THE IMPACT
We track the performance of every AI Integration, then crunch the numbers to show the impact they had on the overall results. And we’ll always relate these back to your goals.
Your CX Partner Should:
Do more than sell AI
They should get to grips with your business, people and problems, and then work out how (and if!) AI fits into the solution.
Be CX experts
Across the entire customer journey, not just the contact centre.
Obsess about results
With a focus on getting you the most value and ROI instead of overinflated promises.
Walk the walk
Like being a Platinum NiCE partner that got voted UK&I Partner of the Year for AI adoption and automation.
Our accreditations
Life is too short for rubbish CX
So, let’s make it work, together. Think handling five times the demand without five times the workforce, or catching customer complaints before they’ve escalated to a different kind of ‘c’ word…
