Protect your contact centre employees against coronavirus with a flexible working solution

With the number of cases of Coronavirus in the UK increasing, many companies are reviewing their business practices in line with advice from the Government and assessing whether they have a robust flexible working solution in place. In fact, having a solid Business Continuity Plan in place is important for any business to counter a whole range of scenarios and emergencies.

For any business, maintaining overall employee productivity in challenging conditions is very important. However maintaining the smooth running and capacity of its contact centre is of paramount importance to business continuity.

At Cirrus we are taking every precaution possible to maintain staff safety during this outbreak of Coronavirus. We are also 100% focussed on enabling our staff to continue to deliver exceptional customer care to our extensive network of partners and clients.

We have activated our well-established Business Continuity Plan (BCP) which includes detailed actions for how we will keep delivering services in the event of a pandemic.

Some of the key things we have put in place since we became aware of the Coronavirus include:

• Activating remote working arrangements.
• Introducing a proactive employee hygiene and safety programme.
• Where we depend on a physical presence, identifying backup plans to continue essential activities.

Our fully integrated Omni Cloud Contact Centre platform along with Microsoft Teams means that all Cirrus employees can work remotely. Our customers are continuing to receive seamless service, irrespective of the location of their Cirrus point of contact. The caller will experience no difference to the service whether they are talking to someone working from home or from an office!

In addition, Cirrus’ secure payment solution Link Pay+ is enabling our clients to receive payments via a simple and compliant payment method when working from home.

If you would like to discuss how we could help with your organisation’s business continuity planning, including remote working arrangements, please don’t hesitate to get in touch.