Cirrus empowers contact centre remote agents to take PCI compliant payments

Link Pay+ enables Contact Centres transitioning their agents to a remote working model to take card payments securely

Cirrus, award-winning supplier of omni-channel cloud Contact Centre Solutions (CCaaS) has deployed its Link Pay+ secure payments solution to contact centre agents working remotely. Link Pay+ is one of a range of solutions offered as part of Cirrus’ new FastTrack180 homeworking package. Link Pay+ is PCI compliant and replaces a manual process whereby customers are left to complete a purchase online by themselves, with the risk that the sale will not complete, or unsecure webchat conversations may take place. In this instance, these non-compliant conversations pose a risk to both the organisation and the customer.

Glen Blow, Product Director at Cirrus Response commented; “We have responded rapidly to urgent requests from our customers who needed to empower agents working remotely to make secure transactions.

“In addition, Link Pay+ for remote workers can be paired with our recently announced FastTrack180 homeworking solution, which enables contact centre agents to work securely from home within 24 hours, enabling organisations to continue doing business as usual.”

Cirrus Link Pay+ sends consumers a secure payment link at the appropriate stage of the sales process and purchasers enter their card details. The agent does not see the card information but does see a checklist of the steps as completed by the buyer, enabling them to provide relevant advice and support as needed. The online sales conversation is maintained through to successful completion of the transaction.

Cirrus Link Pay+ for remote workers is available immediately and is able to send up to 20,000 links per day.

Watch this video to see how Cirrus Link Pay + provides a seamless customer journey.

For more information please contact us.

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