Support
Support that doesn’t ghost you.
Need help now? Call us on 0333 103 3450
Or raise a case by emailing support@cirrusconnects.com
Here when you need us
To us, support isn’t some back-office function that only gets activated when things fall apart, it’s built into everything we do. Whether you’re a long-standing customer or partner or have just joined us, we’re always just a call (or message) away, no matter your query.
And guess what? Our support team uses Cirrus! So, we’re like a contact centre, in a contact centre, in a…(you get the idea). That means when you reach out, you’re talking to someone who gets it.
“We have worked with Cirrus since 2018 and have been pleased with their service. Their team’s expertise and responsiveness has been invaluable in helping us to support all stakeholders that want to contact us for help – whether that be our large base of MCS certified installers, or consumers who either have, or are looking to have – small scale renewable technologies installed in their home. The support we’ve received has been prompt, and we appreciate their commitment to quality. We look forward to continuing our collaboration with Cirrus. ”
We’ve got your back
Support isn’t just for emergencies – we’re here to keep you up-and-running, fine-tune what’s already working and collaborate on how to make things even better.
“We are committed to investing in our people, partners and customers – which is why we selected Cirrus contact centre to support and transform our frontline staff into customer service heroes.”
Training that fits your team
We don’t do one-size-fits-all training, every session is tailored to your people, your platform and how you work. Hiring new agents, adding new features or just want a freshen up? We’ll make sure everyone’s confident and skilled-up.
Email us to chat about training: education@cirrusconnects.com
“Cirrus has shone a spotlight on the incredible and essential service our contact centre delivers to vulnerable people everyday. Great technology + great people = winning combination”
Got a question?
Whether it’s techy or just something you’ve been meaning to ask, we’d love to hear from you!
