Outbound contact centre software
Connect and convert with Outbound Voice
Tailored outbound voice solutions to help you drive sales, service, and retention through compliant engagement.
Reach more customers with Cirrus Outbound Voice
Outbound calling has entered an era of efficient and ethical customer engagement. Gone are the days of spammy cold calls. Cirrus provides tailored outbound voice solutions to help you balance productivity, compliance, and great customer experiences.
Powered by AI, CRM, and automation, Cirrus’ outbound solution delivers personalised and relevant experiences to play a vital role in lead gen, customer service, and driving revenue.
Why Cirrus Outbound Voice Matters
Cirrus outbound voice is designed specifically to help you:
- Strategically connect with customers to drive sales, service, retention and other goals
- Maintain robust compliance with changing regulations like GDPR and Ofcom
- Deliver positive experiences that build trust and loyalty
With the right outbound voice solution in place, you can turn inbound leads into customers faster, upsell more strategically, and resolve issues before they escalate – leading to reduced churn and higher lifetime value.
Take a deeper look at how Cirrus’ outbound solution is building trust and creating win-win experiences.
Key features of outbound voice solutions
Manual dialler
- Gives agents the flexibility to initiate calls manually
- Ensures GDPR and other compliance
- Great for account ownership models
Preview
- Presents agents with customer info to preview before calling
- Enables more personalised call openings
- Perfect for high-value, complex calls
Progressive
- Calls are launched with automated strategies
- Maximise agents’ time spent on the phone
- Improved customer service and increased loyalty
Other features
- Omni-channel integration and reporting
- CRM screen pops for personalisation
- Real-time DNC list management
- Call recording for quality assurance
- Robust voice self-service options
- Conversational AI capabilities
Benefits of choosing Cirrus outbound voice solutions
Drive performance & mitigate risk
Achieve the right balance for your needs with four tailored dialing systems. Cirrus's deep compliance expertise also ensures you can execute campaigns efficiently and compliantly.
Accelerate lead conversion
Get in touch with leads faster across their preferred channels using CRM-enabled tools. Personalised, omni-channel outreach means more leads convert to sales.
Deliver great experiences
Put customer experience first with AI-powered interactions and agent empowerment. Cirrus makes it easy to delight customers across the lifecycle.
Get expert guidance
Cirrus's consultants become an extension of your team, helping uncover new opportunities and optimise every aspect of your outbound operations using data insights.
Unify on one platform
Eliminate integration hassles by connecting data, channels, compliance, AI, analytics, and agents on one seamless platform.
Connect and convert with confidence with Cirrus outbound voice solutions
Outbound voice remains a high-impact way to connect with customers. But doing it right takes expertise and technology tailored to today’s environment. Cirrus provides integrated, compliant, high-performance outbound voice to help you get more from your campaigns.
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See Cirrus in Action
Cirrus Contact Centre is not only built by us, but also by our users. We listen to our users and integrate their feature requests on a regular basis. Why not get in touch and find out how Cirrus can help your business?
FAQ’s
1. What types of CRM systems can Cirrus integrate with?
Cirrus integrates with many popular CRM systems out of the box, including Salesforce, Microsoft Dynamics, and ServiceNow. If you’re using a different CRM, our open architecture can likely support integration with your system too. Get in touch for more details.
2. Do I need to overhaul my existing infrastructure to use Cirrus outbound contact centre software?
No! Cirrus is designed to work seamlessly with your existing UC/PBX systems, such as Avaya, Cisco, Mitel, and others. We provide a flexible CCaaS overlay to enhance your contact centre without requiring you to replace your current setup.
3. How does Cirrus help with compliance in outbound calling?
Cirrus ensures your outbound calls comply with regulations like GDPR and Ofcom through features like real-time DNC list management, call recording, and automated compliance checks. This helps mitigate risk while improving campaign performance.
4. Can Cirrus outbound voice software integrate with our existing CRM?
Yes, Cirrus outbound voice seamlessly integrates with most CRM systems, allowing for CRM screen pops and personalised calls based on customer data. This integration helps improve the quality and relevance of each customer interaction.
5. How does Cirrus support omni-channel engagement?
Cirrus provides omni-channel integration, allowing you to combine outbound voice with other digital channels like SMS, email, and chat. This ensures a unified and consistent customer experience across all touchpoints.
6. What kind of analytics and reporting are available?
Cirrus provides real-time analytics and reporting for outbound campaigns, including call performance, customer engagement, and agent productivity. This helps you optimise campaign effectiveness and make informed decisions.
7. How can I get started with Cirrus outbound contact centre software?
We offer a demo to show you exactly how Cirrus can support your outbound calling and improve your overall contact centre operations. Request a demo to see it in action and discuss how we can help your business.
