Top UK Contact Centre and Customer Experience Events to Attend in 2025/26

Keeping up with industry trends is a challenge we all face while managing our busy day-to-day schedules. The industry moves fast, with contact centres racing to stay competitive and ensure their technology aligns with customer needs. If you’re looking to stay ahead of the curve, attending the right events can provide you with the knowledge, connections, and inspiration you need. These events are more than just a chance to learn about new technologies and strategies—they’re an opportunity to network with like-minded professionals, discover new business opportunities, and gain fresh perspectives on how to improve your operations and customer service.

Here’s a list of the top UK events you shouldn’t miss in 2025/26, offering the technology and expertise to ensure your business is meeting and exceeding customer needs.

1. CCA Leaders’ Summit 2025

Date: March 20, 2025Location: NatWest HQ, Gogarburn, Edinburgh
Cost: Free for CCA members
Website: CCA Leaders’ Summit
About:
The CCA Leaders’ Summit 2025 focuses on the changing role of AI in shaping customer experience. This summit will offer a detailed exploration of AI’s transformative potential within customer service. Key themes include embedding AI-driven efficiencies, adapting to evolving customer expectations, and ensuring high-quality service through technological advancements.

Why Attend:

• Explore the potential of AI in customer service
• Network with key leaders and innovators in CX
• Learn from real-world case studies

2. Forrester CX EMEA 2025

Date: May 7-8, 2025
Location: London
Website: Forrester CX EMEA
About:
Forrester CX EMEA brings together top leaders in customer experience from across Europe, the Middle East, and Africa to discuss the latest trends and strategies in customer experience management. This event covers topics such as customer journey mapping, AI-powered CX, and data-driven decision-making.

Why Attend:

• Gain insights into the future of CX in the EMEA region
• Learn from Forrester’s customer experience experts
• Network with a community of CX leaders

3. CX Network: Customer Experience Exchange – Retail UK 2025

Date: June 16-18, 2025
Location: London
Website: CX Network: Customer Experience Exchange – Retail UK
About:
The Customer Experience Exchange for Retail brings together retail CX leaders to explore the latest innovations and best practices in the industry. This event offers a mix of peer-to-peer networking, case studies, and interactive sessions focused on improving the customer experience in the retail sector.

Why Attend:

• Explore best practices in retail customer experience
• Network with other industry leaders
• Learn from interactive sessions and real-world case studies

4. Contact Centre Summit 2025

Date: September 2025 (Exact date TBD)
Location: London
Website: Contact Centre Summit
About:
The Contact Centre Summit is a leading UK event for contact centre professionals to network, explore new technologies, and learn about the latest strategies in customer experience management. With a mix of keynote sessions, panel discussions, and workshops, this event is designed for decision-makers looking to enhance their contact centre operations.

Why Attend:

• Gain insights into the latest contact centre technologies
• Learn strategies to improve operational efficiency and customer service
• Connect with industry professionals and solution providers

5. CX Solutions Summit 2025

Date: October 2025 (Exact date TBD)
Location: London
Website: CX Solutions Summit
About:
The CX Solutions Summit brings together the best minds in customer experience to discuss solutions that can drive customer loyalty and operational efficiency. Featuring a mix of thought leadership sessions and practical workshops, this summit will equip you with the tools to transform your customer service operations.

Why Attend:

• Discover solutions for enhancing customer loyalty and engagement
• Learn from industry leaders about the latest trends and innovations
• Network with solution providers and peers

6. Engage Customer: Customer Engagement Summit 2025

Date: October 9, 2025
Location: Evolution, London
Website: Engage Customer Summit
About:
The Engage Customer Summit brings together industry leaders to discuss the future of customer engagement through AI, omni-channel strategies, and data analytics. This summit will feature six specialised topic stages and networking opportunities.

Why Attend:

• Gain insights on improving operational efficiency, service quality, and CX
• Connect with experts and share best practices
• Explore the latest trends in omnichannel communication

7. Call & Contact Centre Expo – London, UK

Date: November 2025
Website: Call & Contact Centre Expo
About:
The largest UK-based event dedicated to contact centres and customer experience, the Call & Contact Centre Expo showcases the latest technologies, strategies, and tools designed to improve service delivery and customer satisfaction.

Why Attend:

• Learn from experts in customer service and CX strategy
• Discover the future of contact centre technology
• Network with industry professionals and innovators

Summing up

These top UK, European and Global events provide excellent opportunities for learning, networking, and discovering the latest in customer experience, contact centre solutions, and CX technologies. Whether you’re a contact centre agent, manager, or CX leader, these events will help you stay ahead of the curve and improve your organisation’s customer service strategies.

Plan your year with these must-attend events and start building your network today!