Quality experience for Students and Universities
Contact centre for Higher Education. Reliable, scalable and cost effective. Cirrus contact centre is proven best in class.
Fit for any future
From remote working to increased digitalisation and rising demand for places – Universities continue to face the challenge of adapting in a complex, shifting environment.
So whether you need a cloud contact centre all year round, or a reliable solution to handle Clearing this year– we have proven technology and expert service to meet current and future needs.
Trusted by leading universities:
Get ready for clearing
We know how vital it is to get clearing right and keep costs down. Our unique licencing offer provides typical savings of 75% and is proven at managing the scale and complexity of Clearing whilst supporting remote working.
We can overlay your existing system and agents are proficient with just 30 minutes online training.
Cirrus Clearing solutions are all underpinned by a dedicated Clearing Support service with industry leading 15 minute SLAs, reliability and real time system monitoring to ensure calls are prioritised and routed correctly. We will also recommend, improve, and adjust the service on demand.
This service was so effective that one of our University clients filled their 2021 clearing places within a day!
Engage on their Digital turf
Students tend to be ‘digital natives’ so engaging with them on channels such as video, email, SMS, webchat, social and messaging platforms, like WhatsApp, Facebook and Twitter, is both effective and highly efficient. Layering self service options such as IVR and chatbot brings additional cost savings.
Cirrus seamlessly blends automation and human interaction, gathering all communications across any channel in a single view. With full history and contact information at their fingertips, agents can understand and respond quickly to enquires, making the process more productive and a better experience.
Even better, our solution is truly modular, so you can take the channels you need when you need them.
Got Teams?
Cirrus integrates with any unified communications solution, and Microsoft Teams is no exception. As a native application within Teams, Cirrus provides a solution that communicates with all your digital channels within a familiar environment.
Why? Well, not only can you utilise your investment in Teams, but agents have a single screen for both their contact centre work and collaboration with subject experts. Chat, screen-share, video and effortless transfer of calls across departments eliminates lost time jumping between apps and improves first contact resolution.
“Cirrus have worked with us over the last two years to improve and refine our operations and to help build our knowledge of the system. Their collaborative approach has enabled us to respond quickly and efficiently to changing requirements, and to implement the changes needed to support our objectives. This partnership has been influential in enhancing our capabilities, particularly during the critical period of university Clearing - thanks to Cirrus, we have now navigated two successful Clearing periods with confidence and have seen significant improvements in response times and overall customer experience. The relationship with Cirrus has been essential to our continuous improvement, enabling us to meet our immediate objectives and set a strong foundation for future success ”
Prioritise and pre qualify with automation
Students get frustrated if they constantly repeat themselves and being passed around from department to department. It’s tedious, costly, and time-consuming for your teams.
So why not take advantage of our Conversational AI to handle the simpler enquiries like “when does my course start?” and “Where is my psychology course located?”.
Pair our conversational AI with automation to prioritise and pre qualify student interactions so the most appropriate person can deal with them improving that all important ”first contact resolution”.
Clearing made easy!
Check out our award winning cloud contact centre solution for Clearing. A highly responsive experience on any channel, and the ability to quickly scale up to efficiently manage the volume and complexity of Clearing.
Complete the form to access our 10 minute demo for Universities.
Take your student service to the next level
Cirrus contact centre is not only built by us, but also by our users. We listen to our users and integrate their feature requests on a regular basis. Why not get in touch and find out how Cirrus can help Clearing and beyond?
