31 March 2025
How to budget a contact centre upgrade
Upgrading a contact centre is a big investment that can make a huge difference in…
24 February 2025
Customer Retention in 2025: Why It’s More Important Than Ever
These are challenging times for consumers and businesses. Customers are ready to jump ship for…
14 February 2025
2025 – The Year of Real AI Adoption?
The start of a new year is a time for reflection, pragmatism and planning. Let’s…
13 February 2025
Speed vs. Support: The Customer Service Love Triangle
Fast service or the right support? Customers don’t think they should have to choose. But…
9 December 2024
Celebrating Cirrus’ work in the community across 2024
Doing good and doing business go hand in hand. This philosophy has driven our team…
29 November 2024
How Do Different Generations Use Customer Service?
Gen Z loves a text chat. Boomers prefer a phone call. And Millennials want answers,…
21 November 2024
Should You Add Digital Channels to Your Contact Centre? Insights from Industry Experts
In the world of contact centres, there’s one question cropping up more than ever: To add…
18 November 2024
How to Devise an AI Adoption Strategy for Your Contact Centre
Artificial intelligence (AI). It sounds good. It often looks good. But is it truly trusted…
14 November 2024
Black Friday & Cyber Monday – Is the Juice Worth the Squeeze?
The yearly retail spectacle is nearly upon us. Retailers are rubbing their hands at the…
24 October 2024
Here’s What’s Next for Citizen Engagement
Public sector organisations are constantly under pressure: shrinking budgets, higher citizen expectations, and demands for…
