18 April 2023
Become contact centre code breakers with data analytics
Do you remember playing the logic game Mastermind as a child? In the game, a…
14 March 2023
Change here for quality customer service
When did you last use the London Underground? For many of us, this involves checking…
24 February 2023
Let’s play Contact Centre Top Trumps
In the game of Top Trumps, categories are compared to see who comes up Top…
23 February 2023
Why an Agent First Contact Centre Strategy should be at the heart of your CX Strategy
More calls, more channels, more complexity, more stress. A recent study indicates more than half…
17 January 2023
Meet the Team: Paul Barclay, Chief Operating Officer
Paul is a career customer operations and service specialist with extensive B2B/B2C leadership experience across…
27 September 2022
The days of customer service being a ‘nice-to-have’ are long gone
Steve Miller, head of customer success at Cirrus, says mixing the latest technologies with effective…
8 September 2022
Contact Centres: Five common mistakes and how to fix them
Since being coined in 2012, ‘digital transformation’ has become an umbrella term for the boundless…
13 July 2022
Make A Difference days and ESG at Cirrus
Here at Cirrus, our culture embraces Corporate Social Responsibility. In 2020, the company won the…
7 July 2022
#ContactCentreHeroes turns 1!
One year ago this week, Cirrus launched the Contact Centre Heroes campaign – an initiative…
5 January 2022
A CEO’s perspective on the evolving contact centre market
Throughout my career I’ve been fortunate to build and use some fantastically innovative technology, but…
13 December 2021
Improving charity contact centre call response
Charities face several unique challenges that must be tackled head-on to meet the demands placed…
