5 January 2022
A CEO’s perspective on the evolving contact centre market
Throughout my career I’ve been fortunate to build and use some fantastically innovative technology, but…
13 December 2021
Improving charity contact centre call response
Charities face several unique challenges that must be tackled head-on to meet the demands placed…
30 November 2021
It’s the people that are important, not the products – Why Cirrus is putting agents first
It has undoubtedly been a difficult 18 months for everyone, which is why we are…
8 September 2021
Mind The Demand Gap- A 4 step approach to improving CX for charities
Not-for-profit organisations face several unique challenges that must be tackled head-on to meet the demands…
9 July 2021
Celebrating Contact Centre Heroes!
Customer service agents are the backbone of any successful business. They work tirelessly behind the…
29 June 2021
Beyond voice – the future of customer services
In little more than a year, the number of people using Microsoft Teams worldwide doubled…
18 June 2021
When it comes to customer engagement: social housing providers don’t know how lucky they are
When every agent is busy and there is still a growing queue of tenants waiting…
19 May 2021
Every UC needs a CC – teams is no exception
Over 90 per cent of UK businesses are now using teams, enabling colleagues forced apart…
3 February 2021
Why UC and CC integration is pivotal for contact centres
Last year the working world was forced to dramatically change the way we work, with…
6 January 2021
Whisper it quietly: customers don’t care about omnichannel
The Covid-19 pandemic has accelerated transformation within the contact centre. While mid-to-large organisations may have…
