6 January 2021
Whisper it quietly: customers don’t care about omnichannel
The Covid-19 pandemic has accelerated transformation within the contact centre. While mid-to-large organisations may have…
4 January 2021
Tired of covid? – Why the pandemic isn’t an excuse any more
The only constant is change – helping businesses to keep pace Recent events have propelled…
15 December 2020
Give contact centre agents the tools to do the job
Give contact centre agents the tools to do the Job and reap the rewards because…
28 October 2020
Desktops, dashboards and human centred design
Why getting the user experience right will protect your investment in tech and keep agents…
9 September 2020
Artificial Intelligence (AI) empowers contact centre employees
"To win in the marketplace you must first win in the workplace.” - Doug Conant,…
29 August 2020
Social media – joining the dots
Social engagement should be number one on your brand agenda! “You cannot buy engagement. You have…
27 August 2020
Email – the channel that time forgot
"I have always used e-mail to the greatest extent possible." - Ray Tomlinson (creator of…
17 August 2020
Contact Centre Priorities Are Changing
Rewriting The Rule Book. Contact Centre Priorities Are Changing! "The greatest danger in times of…
17 March 2020
Protect your contact centre employees against coronavirus with a flexible working solution
With the number of cases of Coronavirus in the UK increasing, many companies are reviewing…
12 February 2020
Is your contact centre’s reporting tool current and fit for purpose?
The Old Days I’ve been in the contact centre industry for over twenty years starting…
