2 July 2018
How do you personalise the customer experience (CX) with artificial intelligence (AI) and omni-channel?
How we interact with customers has changed significantly over the past decade and looks set…
6 April 2018
How to choose a cloud contact centre vendor
Cloud-based solutions are becoming the technology of choice for a wide range of contact centre…
9 March 2018
Function defines form
In a previous post, we looked at what was driving adoption of cloud contact centre…
23 February 2018
What’s driving cloud adoption in 2018?
When it comes to cloud adoption, the reasons for and against have varied widely over…
12 December 2017
4 ways to utilise webchat to enhance the customer experience (CX)
As the internet has now become part of our day-to-day lives we have all noticed…
