18 March 2024
Benefits of Conversational IVR Programming
A recent survey by the UK Contact Centre Forum revealed a staggering 35% increase in…
11 March 2024
Smart Support at Your Fingertips: Discovering Cirrus’ Dynamic Help and eLearning Portal
In a time where asking for help is as easy as a click of a…
8 March 2024
The Top Customer Requests for Voice IVR Systems
Automated phone systems using interactive voice response (IVR) technology are still a key part of…
28 February 2024
The CX benefits of a single pane-of-glass (SPoG)
As your organisation grows, so does the complexity of your systems—software apps, databases, cloud services,…
21 February 2024
Knowledge is Power: Equip Your Agents for Success
Providing prompt, accurate solutions is essential for any successful contact centre. But how can your…
19 February 2024
5 Contact Centre Challenges and How to Solve Them
Running a contact centre can be challenging. Customers expect quick resolution and employees want a…
13 February 2024
How to boost contact centre agent engagement for higher productivity
Many companies realise that happy, engaged employees lead to better customer experiences. So they make…
12 February 2024
How to Develop Empathy-Centric Customer Service in Contact Centres
In today's instant-answer world, taking time to truly understand someone’s perspective may seem old-fashioned or…
7 February 2024
Contact Centres Get an Agent Wellness Upgrade
Working in a contact centre can be a high-pressure job. Employees spend hours on the…
6 February 2024
5 Easy Steps to Get Started with AI in Your Contact Centre
What if customer service was easy? A single contact to a contact centre that, through…
30 January 2024
A Look Inside Cirrus’ Workforce Optimisation Solution
Imagine a world where every customer interaction is handled with precision, where every call, chat,…
