19 March 2024
Cloud busting: How to Reign in Contact Centre Expenses
Hectic contact centres, agents frantically juggling non-stop calls and inquiries, costs spiralling out of control…
18 March 2024
Benefits of Conversational IVR Programming
A recent survey by the UK Contact Centre Forum revealed a staggering 35% increase in…
11 March 2024
Smart Support at Your Fingertips: Discovering Cirrus’ Dynamic Help and eLearning Portal
In a time where asking for help is as easy as a click of a…
8 March 2024
The Top Customer Requests for Voice IVR Systems
Automated phone systems using interactive voice response (IVR) technology are still a key part of…
28 February 2024
The CX benefits of a single pane-of-glass (SPoG)
As your organisation grows, so does the complexity of your systems—software apps, databases, cloud services,…
21 February 2024
Knowledge is Power: Equip Your Agents for Success
Providing prompt, accurate solutions is essential for any successful contact centre. But how can your…
19 February 2024
5 Contact Centre Challenges and How to Solve Them
Running a contact centre can be challenging. Customers expect quick resolution and employees want a…
