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A Look Inside Cirrus’ Workforce Optimisation Solution
Imagine a world where every customer interaction is handled with precision, where every call, chat,…
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To Teams or not to Teams?
Microsoft Teams has emerged as a key player in the business communications market. Initially launched…
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10 Best Practices to Get the Most Out of Quality Analytics
Quality Analytics is transforming how modern contact centres operate. By leveraging AI and machine learning,…
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11 Customer Service Trends to Delight Customers in 2024
Stale scones and lukewarm tea – that’s what often passes for customer service these days.…
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The Pillars of Exceptional CX
Delivering exceptional customer experience (CX) has become a critical differentiator. Recent statistics highlight the significant…
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Outbound Contact Centres: Evolving, Not Extinct!
Not too long ago, outbound calling was considered a necessary evil. Customers cringed at the…
4 January 2024
Why Large Language Models are the driving force behind exceptional customer experiences
Customer experience is at the heart of every successful business. In today's world, customers expect…
12 December 2023
Solving 5 Common Call Centre Challenges in 2024
Running a call centre is no walk in the park, and in 2024, challenges continue…
5 December 2023
What’s the difference between omni-channel and multi-channel?
Are you running an omni-channel or multichannel contact centre? This crucial distinction has a major…
