4 December 2023
10 Use Cases for Generative AI in Customer Service
Imagine a world where customers receive personalised responses instantaneously, support tickets are categorised automatically and…
30 November 2023
The top 6 contact centre trends for 2024
In 2023, the worldwide market for contact centres was valued at approximately USD 25.8 billion.…
30 November 2023
Cirrus People: Meet Dan Lloyd, Channel Director
Meet Dan Lloyd, our Channel Director at Cirrus. With over two decades in the contact…
27 November 2023
The Evolution of Remote Contact Centres
The post-pandemic era has been a definitive turning point for businesses, underlining the vital role…
22 November 2023
Outbound Contact Done Right: Everything You Need To Know
Outbound contact remains vital for companies today across teams like sales, service, and support. Engaging…
20 November 2023
How Contact Centres Can Be More Successful on Black Friday
Retailers worldwide mark it as the year's most significant sales event. Online and in-person shoppers…
20 November 2023
The 4 Most Common Types of Outbound Diallers Explained
So, you've got a contact centre, and you're looking to supercharge your outbound calling game.…
8 November 2023
Connecting Contact Centre Dots with a Data-Driven Approach
The contact centre, your gateway to customer interactions, holds the power to transform service inquiries…
7 November 2023
A Guide to Intelligent Authentication in Contact Centres
Safeguarding customer data while providing seamless customer experience and service has become a balancing act…
