15 January 2024
11 Customer Service Trends to Delight Customers in 2024
Stale scones and lukewarm tea – that’s what often passes for customer service these days.…
11 January 2024
The Pillars of Exceptional CX
Delivering exceptional customer experience (CX) has become a critical differentiator. Recent statistics highlight the significant…
8 January 2024
Outbound Contact Centres: Evolving, Not Extinct!
Not too long ago, outbound calling was considered a necessary evil. Customers cringed at the…
4 January 2024
Why Large Language Models are the driving force behind exceptional customer experiences
Customer experience is at the heart of every successful business. In today's world, customers expect…
12 December 2023
Solving 5 Common Call Centre Challenges in 2024
Running a call centre is no walk in the park, and in 2024, challenges continue…
5 December 2023
What’s the difference between omni-channel and multi-channel?
Are you running an omni-channel or multichannel contact centre? This crucial distinction has a major…
4 December 2023
10 Use Cases for Generative AI in Customer Service
Imagine a world where customers receive personalised responses instantaneously, support tickets are categorised automatically and…
30 November 2023
The top 6 contact centre trends for 2024
In 2023, the worldwide market for contact centres was valued at approximately USD 25.8 billion.…
30 November 2023
Cirrus People: Meet Dan Lloyd, Channel Director
Meet Dan Lloyd, our Channel Director at Cirrus. With over two decades in the contact…
27 November 2023
The Evolution of Remote Contact Centres
The post-pandemic era has been a definitive turning point for businesses, underlining the vital role…
