8 November 2023
Connecting Contact Centre Dots with a Data-Driven Approach
The contact centre, your gateway to customer interactions, holds the power to transform service inquiries…
7 November 2023
A Guide to Intelligent Authentication in Contact Centres
Safeguarding customer data while providing seamless customer experience and service has become a balancing act…
30 October 2023
Best Practice Tips to Improve First Call Resolution (FCR)
When you call a customer service line with a pressing issue, you seek swift assistance,…
25 October 2023
Secure Digital Payments: A Look into the Future
Imagine a world where physical money is a thing of the past, and making payments…
18 October 2023
Mastering Quality Management in Contact Centres
Quality management is a critical aspect of any contact centre's success. Whether it's providing exceptional…
16 October 2023
Crafting the Perfect Customer Service Sandwich: Inbound Contact Centre Best Practices
Making a great sandwich takes skill and the right ingredients. From perfectly ripe tomatoes to…
11 October 2023
Screen Pops: The Underrated Tool Your Agents Need Now
The phone rings. An agent scrambles to answer. "Hello, how can I help you today?"…
4 October 2023
4 Tips to stay ahead in customer engagement with SMS
One of the most effective methods to engage your customers and boost customer engagement is…
