22 November 2023
Outbound Contact Done Right: Everything You Need To Know
Outbound contact remains vital for companies today across teams like sales, service, and support. Engaging…
20 November 2023
How Contact Centres Can Be More Successful on Black Friday
Retailers worldwide mark it as the year's most significant sales event. Online and in-person shoppers…
20 November 2023
The 4 Most Common Types of Outbound Diallers Explained
So, you've got a contact centre, and you're looking to supercharge your outbound calling game.…
8 November 2023
Connecting Contact Centre Dots with a Data-Driven Approach
The contact centre, your gateway to customer interactions, holds the power to transform service inquiries…
7 November 2023
A Guide to Intelligent Authentication in Contact Centres
Safeguarding customer data while providing seamless customer experience and service has become a balancing act…
30 October 2023
Best Practice Tips to Improve First Call Resolution (FCR)
When you call a customer service line with a pressing issue, you seek swift assistance,…
25 October 2023
Secure Digital Payments: A Look into the Future
Imagine a world where physical money is a thing of the past, and making payments…
