30 October 2023
Best Practice Tips to Improve First Call Resolution (FCR)
When you call a customer service line with a pressing issue, you seek swift assistance,…
25 October 2023
Secure Digital Payments: A Look into the Future
Imagine a world where physical money is a thing of the past, and making payments…
18 October 2023
Mastering Quality Management in Contact Centres
Quality management is a critical aspect of any contact centre's success. Whether it's providing exceptional…
16 October 2023
Crafting the Perfect Customer Service Sandwich: Inbound Contact Centre Best Practices
Making a great sandwich takes skill and the right ingredients. From perfectly ripe tomatoes to…
11 October 2023
Screen Pops: The Underrated Tool Your Agents Need Now
The phone rings. An agent scrambles to answer. "Hello, how can I help you today?"…
4 October 2023
4 Tips to stay ahead in customer engagement with SMS
One of the most effective methods to engage your customers and boost customer engagement is…
4 October 2023
AI is turning BPO’s into efficiency powerhouses
Embracing digital transformation is no longer an option but a necessity for most businesses. One…
29 September 2023
Enhancing Customer Experiences: The Impact of Actionable Data
In the realm of customer service, professionals are continuously seeking innovative ways to streamline operations,…
29 September 2023
Contact Centre Best Practices for Workforce Engagement
Imagine a bustling restaurant where the chefs are not just skilled but deeply passionate about…
25 September 2023
Key Contact Centre Performance Metrics and KPIs with AI
In a contact centre, performance metrics and key performance indicators (KPIs) play a crucial role.…
22 September 2023
The Promise and Pitfalls of AI-Enabled Customer Care
Click here to see this post as an infographic. There are both immense potential and…
21 September 2023
Here’s why blended contact centre solutions are replacing siloed outbound contact centres
The traditional contact centre model is at a crossroads, facing challenges that demand innovative solutions.…
