15 September 2023
AI virtual agents: Your customer service cost-cutting companions
In today’s business landscape, every penny counts, and one of the most substantial expenses for…
15 September 2023
Conversational IVR: Your customer service swiss army knife
In recent years, contact centres have witnessed an unprecedented surge in inbound call volumes. This…
11 September 2023
What is the benefit of AI-conversation analytics in the contact centre
Customer expectations are always changing, and these days, staying ahead means more than just meeting…
7 September 2023
Retail customer experience trends in 2023: Embracing the revolution
As customer care managers and directors in the retail customer experience space, staying up to…
6 September 2023
Social media customer service: Going beyond the ‘Like’ button
Social media customer service has exploded. Research shows that around 60% of consumers now use…
18 August 2023
Unlocking the ROI of CX: 2023 Guide
Unlocking the ROI of CX: 2023 Guide Return on investment (ROI) is a key metric…
14 August 2023
Achieving Five-Nines Reliability in Contact Centres: Empowering Seamless Customer Interactions
How Contact Centres Can Make Themselves Data Compliant in the Face of AI In customer-centric…
8 August 2023
A Guide to Agent Assist in Contact Centres
Positive customer experiences are the cornerstone of a successful business. A significant reason many companies…
7 August 2023
How email went from zero to hero for customer service
Email has become an indispensable communication channel for businesses and customers alike. But it wasn't…
31 July 2023
Omni-channel Challenges Facing the Retail Industry
This is a time of unprecedented changes in retail, where shopping experiences now encompass so…
24 July 2023
The Future of CX for Housing Associations
In an era where customer experience (CX) is becoming ever more important, housing associations are…
14 July 2023
ChatGPT Set to Take Centre Stage in Contact Centres
If there is one thing business owners need to be acutely aware of, it’s that…
