6 September 2023
Social media customer service: Going beyond the ‘Like’ button
Social media customer service has exploded. Research shows that around 60% of consumers now use…
18 August 2023
Unlocking the ROI of CX: 2023 Guide
Unlocking the ROI of CX: 2023 Guide Return on investment (ROI) is a key metric…
14 August 2023
Achieving Five-Nines Reliability in Contact Centres: Empowering Seamless Customer Interactions
How Contact Centres Can Make Themselves Data Compliant in the Face of AI In customer-centric…
8 August 2023
A Guide to Agent Assist in Contact Centres
Positive customer experiences are the cornerstone of a successful business. A significant reason many companies…
7 August 2023
How email went from zero to hero for customer service
Email has become an indispensable communication channel for businesses and customers alike. But it wasn't…
31 July 2023
Omni-channel Challenges Facing the Retail Industry
This is a time of unprecedented changes in retail, where shopping experiences now encompass so…
24 July 2023
The Future of CX for Housing Associations
In an era where customer experience (CX) is becoming ever more important, housing associations are…
14 July 2023
ChatGPT Set to Take Centre Stage in Contact Centres
If there is one thing business owners need to be acutely aware of, it’s that…
27 June 2023
Contact Centres Are Not Ready for Generative AI
Contact centres are the lifeblood of many businesses. They provide an essential service for customers,…
