31 July 2023
Omni-channel Challenges Facing the Retail Industry
This is a time of unprecedented changes in retail, where shopping experiences now encompass so…
24 July 2023
The Future of CX for Housing Associations
In an era where customer experience (CX) is becoming ever more important, housing associations are…
14 July 2023
ChatGPT Set to Take Centre Stage in Contact Centres
If there is one thing business owners need to be acutely aware of, it’s that…
27 June 2023
Contact Centres Are Not Ready for Generative AI
Contact centres are the lifeblood of many businesses. They provide an essential service for customers,…
24 May 2023
What’s next for CX?
We all know first-hand the ramifications of bad customer experience. For the consumer, it can…
18 April 2023
Become contact centre code breakers with data analytics
Do you remember playing the logic game Mastermind as a child? In the game, a…
14 March 2023
Change here for quality customer service
When did you last use the London Underground? For many of us, this involves checking…
