27 June 2023
Contact Centres Are Not Ready for Generative AI
Contact centres are the lifeblood of many businesses. They provide an essential service for customers,…
24 May 2023
What’s next for CX?
We all know first-hand the ramifications of bad customer experience. For the consumer, it can…
18 April 2023
Become contact centre code breakers with data analytics
Do you remember playing the logic game Mastermind as a child? In the game, a…
14 March 2023
Change here for quality customer service
When did you last use the London Underground? For many of us, this involves checking…
24 February 2023
Let’s play Contact Centre Top Trumps
In the game of Top Trumps, categories are compared to see who comes up Top…
23 February 2023
Why an Agent First Contact Centre Strategy should be at the heart of your CX Strategy
More calls, more channels, more complexity, more stress. A recent study indicates more than half…
17 January 2023
Meet the Team: Paul Barclay, Chief Operating Officer
Paul is a career customer operations and service specialist with extensive B2B/B2C leadership experience across…
