What our customers say about us

“Cirrus has been more than just a technology provider; they’ve been a true partner in our mission to help people ‘Live More. Stress Less’. With their omni-channel contact centre solution, we’ve been able to assist more people, more efficiently, across multiple channels. Their commitment to continuous improvement and their deep understanding of our unique challenges have been invaluable. Cirrus has been instrumental in helping us achieve our goals and exceed our expectations.”

Christian Henson, Director of Technology at Financial Wellness Group

“We have worked with Cirrus since 2018 and have been pleased with their service. Their team’s expertise and responsiveness has been invaluable in helping us to support all stakeholders that want to contact us for help – whether that be our large base of MCS certified installers, or consumers who either have, or are looking to have – small scale renewable technologies installed in their home. The support we’ve received has been prompt, and we appreciate their commitment to quality. We look forward to continuing our collaboration with Cirrus.”

The team at MCS

“Our biggest need from our CaaS partner was speed. With a hard deadline of 3rd April and only three weeks to deliver, Cirrus and Gamma met every objective on time.

The Cirrus team was efficient and supportive, helping us replace outdated Skype processes that had slowed our business continuity plan (BCP) and limited our reporting. Now, we’re seeing faster response times, clear visibility across teams, and a fully integrated BCP. Agent productivity is up across remote and office-based teams, with real-time insights to adjust resources exactly where needed.

Since the initial rollout, more teams have upgraded to Cirrus, giving us full control over resource management and easy access to historical reporting. With instant data insights, we can spot trends, reduce wait times, and keep service levels consistent.

Microsoft Teams integration has unified our communications, with wrap-up codes that give us a complete view of each interaction. Cirrus has transformed our contact centre into a responsive, data-driven environment, ready for today’s demands.”

Chloe Peel, It Project Manager at Bradford University

“At Nisbets, exceptional customer service has always been our priority. But as we continue to grow, so did the complexity of handling interactions across multiple channels. Cirrus didn’t just provide a solution—they gave us the tools to truly excel. Their platform allows us to handle high volumes effortlessly. The level of visibility it provides means we can really understand and reduce the reasons that drive the demand into us through proactive management. This combination of insight and efficiency has enabled us to maintain our impressive customer satisfaction scores.

For me, what really sets Cirrus apart is the partnership we’ve built with their Success Team. They’re incredibly knowledgeable, always professional, and constantly go above and beyond to ensure we get the most out of the system. Their proactive support and valuable insights haven’t just transformed how we manage customer service—they’ve changed how we plan for the future. With Cirrus by our side, we’re confident we’ll keep raising the bar for our customers and our business.”

Caroline Shears, Customer Engagement Centre Manager at Nisbets

“As we continue to operate in challenging times, Cats Protection is confident that it has a solution in terms of Cirrus Cloud Contact Centre that will enable it to adapt its operation in line with future demand and changing customer preferences. Its partnership with Class Networks and Cirrus is very strong and they have definitely proved their value with the transformational results they have delivered for us this year.

The time that Class Network and Cirrus spent to truly understand what was happening across our operation was invaluable. The simple answer was to throw more capacity at the issue, but Class Networks and Cirrus showed us that there were more fundamental issues to be addressed and that the solution was to adapt to our customers’ requirements by operating smarter.”

Stuart Sheppard, Contact Centre Manager at Cats Protection

“We needed a replacement for our end of life system on Skype, and Cirrus’ contact centre for Microsoft Teams solution, provided in partnership with Charterhouse Voice and Data was the perfect fit.

We have been impressed by the ease of implementation and smooth roll out across all departments. The knowledge, flexibility and consultancy from the Charterhouse and Cirrus team has been outstanding – a great start to what we believe to be a great partnership.

We have not just replaced a piece of technology, we expect to vastly transform the way we engage with the people we serve. With so many team members now working from home, we can ensure a great experience and service no matter where our colleagues are located.”

Neil Weller, Portfolio Delivery Lead at Lambeth

“With the current Covid-19 situation, we needed a solution that would allow our agents to work from home and carry out their essential daily activities. The team at Cirrus provided an expertise and consultative approach second to none, and the contact centre solution moulded perfectly to our needs. Nothing we asked was ever too much and it was addressed swiftly from the initial conversation to first launch, the solution was completed in a matter of days!

The speed and agility in delivering the required solution was something that impressed the senior staff within NI Water. It’s been a pleasure working with such a professional and customer focused team of expert. We were extremely pleased with Cirrus as a contact centre solution and partner.”

Larry McAteer, Project Manager at Northern Ireland Water

“Cirrus has enabled all our agents, regardless of accessibility needs, to provide the high-quality customer service demanded of us.”

David Mann, IT Service Delivery Manager at RNIB

“Cirrus has shone a spotlight on the incredible and essential service our contact centre delivers to vulnerable people everyday. Great technology + great people = winning combination”

Contact Centre Manager at Onward Homes

“We are committed to investing in our people, partners and customers – which is why we selected Cirrus contact centre to support and transform our frontline staff into customer service heroes”

Operations Director at Premium Credit

“Cirrus have got the right people in place and offer a platform that’s very specialised in what it does. It’s the most flexible available that I’ve seen and everybody at Cirrus has a technical background enabling us to provide the same kind of performance as a 200 agent Contact Centre, with far less staff. All those standard things you would expect from technology, like efficiency, empowering people to do more and cost, is all standard, however, with Cirrus you can tune it further. If you consider a stock racing car, it can only be tuned so far. With Cirrus you can tune all the way up to an F1 car. The flexibility means it doesn’t matter that we might be the only company in the world that needs a particular feature.”

Sanjay Patel, Manager PRP Response at Pertemps

“Cirrus’s cloud based contact centre provides all the functionality we required for our services today and our plans for the future. Cirrus have worked collaboratively with iPSL to establish how we can optimise our service for the benefit of our colleagues and clients. The introduction of the Cirrus Cloud based contact centre has provided analytics and automation for improved customer experience, colleague performance and decision making. It is a breath of fresh air working with a success team who are as genuinely passionate about our success and our client satisfaction as we are!”

Sarah Foley, Operations Transformation Manager at iPSL

“Cirrus and Gamma have been the perfect partners for our transition to the cloud. When we needed to move our contact centre operations from our City Hall office, they mobilised quickly to ensure a seamless transition, without impacting the essential services we provide to the community. Cirrus’ Contact Centre for Microsoft Teams solution has been a effective solution for our contact centre agents. The application was so intuitive they were proficient in no time. And, crucially, the solution has enabled us to embrace hybrid working, allowing our staff to work from home or the office. It even accommodates for visually impaired users and meets our accessibility needs.”

Michelle Hones, Senior Business Analyst at Greater London Authority

“Cirrus have provided us with a significantly more reliable and consistent service since we started working with them. They are good at helping us address the needs of our clients for transparency of performance and the associated reporting often on an ad hoc basis and at short notice. They are able to react very quickly and strong at demonstrating developments within the industry and how we could use them to benefit our business and those of our clients.”

Contact Centre Manager at Novacroft

“The Cirrus platform has transformed the way insurethebox manages our phone calls. The solution allows us to rapidly scale to meet customer demand. Training lead times for agents are much shorter than before. The system really is intuitive to use. The real time management information as well as the comprehensive call logs have proven invaluable, providing detailed insight into not only our operational metrics but also our customers, enabling us to drive change and transformation within the business. We would recommend Cirrus to any enterprise call centre.”

The team at Aioi Nissay Dowa (formerly known as Insure The Box)