Conversational AI Solutions
Serve customers better and faster
Reduce cost to serve and assist your agents in delivering exceptional customer experiences with conversational AI.
Experience seamless customer service with Cirrus chatbots – your solution for automated, efficient, and consistent customer interaction across various digital platforms. Whether it’s for simple FAQs or complex queries, our chatbots are designed to handle it all, providing customers with quick and accurate responses, anytime and anywhere.
What’s the difference between CAI and CAI+?
Cirrus offers two distinct AI-powered chatbot services: CAI for automating FAQs and first-line support, and CAI+ for a more advanced, generative AI experience. CAI excels in multi-channel support and easy chat flow creation, while CAI+ offers enhanced customer service with natural language processing and comprehensive data integration. Both ensure seamless handovers to human agents, maintaining consistency and efficiency in customer interactions across all digital platforms.
CAI
Ideal for automating FAQs and first-line support.
Cirrus’ Conversational AI (CAI) enables you to deliver high quality automated conversations across any channel with minimal fuss.
CAI is more than just a chatbot. It understands your customers’ requests and responds naturally and intuitively. This means you can provide 24/7 access to services, handle high volumes of interactions consistently, and deliver some exceptional benefits for you and your customers.
However they chose to contact you – voice, webchat, SMS, messaging, email, social – you can offer brilliant self-service experiences.
Increase sales
Offer support, recommendations, services and personalised, friendly advice to customers 24/7 which helps boost revenues and brand loyalty.
Reduce costs
Free up your agents to focus on complex tasks, reducing operational costs and improving employee experience.
Accelerate productivity
The transition of enquiries from AI to human is seamless, with history and context provided. Interactions can be resolved quickly, first time.
Improve satisfaction
Instant responses, accurate and consistent service, always available, convenient and fast – what’s not to like, and use again?!
CAI+
The smartest chatbot of them all
CAI+ is our most powerful AI chatbot service. It’s fully integrated with Large Language Models, using generative AI to offer natural, intelligent conversations and efficient problem-solving.
CAI+ is designed for a seamless experience over multiple channels, integrating data like CRM history for personalised service, and smartly transitions to human agents when needed, ensuring smooth, context-aware customer interactions. The configuration of the CAI+ service requires a dedicated consultancy service.
Generative AI across all channels
With advanced NLP, CAI+ offers personalised human-like interactions across various channels to provide a consistent, uniform customer experience.
Intelligent responses
CAI+ uses broad data like company data and customer history to give smart, relevant answers, handles routine questions on its own, and understands the details in each customer chat for better service.
Accelerate productivity
The transition of enquiries from AI to human is seamless, with history and context provided. Interactions can be resolved quickly, first time.
Build once, for every channel
Our Conversational AI (CAI) is designed to serve customers across all channels and seamlessly hand over to a live agent with the full interaction history.
Getting started with CAI is quick thanks to our intuitive, no-code, workflow editor. Once training is complete, CAI is ready to engage with customers. It can interpret intentions and respond in the same way a human would – only it can do it faster, more consistently, and for a much lower cost per interaction.
Watch an example of how Conversational AI works via SMS, so a customer calling on their mobile phone does not need to wait in a queue.
Chat on their favourite channel
Web
Proactively engage visitors with a friendly CAI that can assist, direct and answer customer requests.
SMS
As a trusted channel, text has the highest open rate. So if they are on a mobile phone, why not offer the option to solve their query over SMS?
Messaging Apps
Enable CAI to engage with customers on popular apps such as WhatsApp, Facebook Messenger, Twitter, Google Business and more.
Handle massive volumes of emails at speed. Automate your mailboxes for accurate, rapid and personalised email resolutions.
Learning to be human from humans
Conversational AI (CAI) learns from all its conversations with people. It utilises Machine Learning to adapt it’s responses and build understanding. The more CAI sees, the more it learns. And just like a real agent, CAI needs access to other systems to provide and update information. Smooth integrations with your internal tools and external systems enables CAI to perform the same tasks as agents. Finding information, updating details, locating orders, taking a payment – you name it, CAI can do it.
Cats Protection adopts AI
Conversational AI has enabled Cats Protection to manage an incredible 46% increase in demand for its services. More calls are being resolved first time with significantly reduced wait times. Self service has proved very popular, and expert advice and assistance made available 24/7. Good mews!
Powering AI Conversations at:
Ready to start the conversation?
Ready to get started with Conversational AI or would like to know more? Contact us today for a demonstration that is customised to your organisation’s specific needs.
FAQ’s
1. What is conversational AI?
Conversational AI powers chatbots to communicate naturally with your customers. Cirrus uses this technology to quickly understand and respond to customer questions, giving your team more time to focus on more complex tasks.
2. How does Cirrus' conversational AI enhance customer service?
Cirrus' AI helps deliver faster, more consistent service by handling high volumes of interactions 24/7. It takes care of repetitive tasks, allowing your agents to concentrate on resolving more complex customer issues.
3. What kinds of interactions can Cirrus' conversational AI handle?
Cirrus’ chatbots manage a variety of interactions, from answering common FAQs to handling detailed customer inquiries. Whether it's providing quick answers or assisting with transactions, our AI ensures the experience remains smooth and efficient.
4. How is Cirrus' conversational AI used in customer service?
Cirrus’ AI automates routine responses across channels like webchat, SMS, and messaging apps. This ensures your customers get the support they need, at any time, without relying on human agents for every interaction.
5. What is the difference between CAI and CAI+ from Cirrus?
CAI handles FAQs and first-line support with straightforward chat flows and multi-channel coverage. CAI+ takes it further by using generative AI for more natural, human-like conversations and deeper personalisation through data integration.
6. How does Cirrus' conversational AI improve operational efficiency?
Our AI takes over routine tasks, allowing your contact centre to operate more efficiently. By freeing up agents, it enables faster resolutions and lower operational costs, while your team focuses on higher-value interactions.
7. Can Cirrus' conversational AI integrate with other systems?
Yes, Cirrus' AI integrates with your CRM and other business tools, ensuring customer interactions are logged, tracked, and accessible all in one place.
8. How does Cirrus' conversational AI ensure data privacy and security?
Security is built into our AI. We follow strict data privacy standards, ensuring that all interactions and customer data are protected and fully compliant with industry regulations.
9. What channels does Cirrus' conversational AI support?
Cirrus’ chatbots work across multiple channels, including web, SMS, messaging apps like WhatsApp and Facebook Messenger, and email. This means customers can connect with you in the way that suits them best.
10. How does Cirrus' conversational AI learn and improve?
Our AI improves with every interaction. By learning from past conversations, it refines its understanding and responses, ensuring the service becomes more accurate and
efficient over time.
