Join Cirrus and South West Contact Centre Forum for an expert panel discussion on adding digital channels to contact centres.
Date:
6th November, 2024
WEBINAR: To Add or Not to Add: Digital Channels in Contact Centres
Are Digital Channels Right for Your Contact Centre? Find Out from the Experts!
Wednesday, 6 November 2024
10:30am – 12:00pm
Free Webinar
Are you debating whether to add digital channels to your contact centre? It’s a big decision, and every business has its reasons for either embracing or holding off on this shift. That’s why Cirrus, in collaboration with the South West Contact Centre Forum, is bringing together a panel of industry experts who’ve faced this very decision.
Join us for a lively and honest discussion as panel members—those who’ve successfully integrated digital channels and those who’ve chosen to stick with voice—share their stories.
Register hereWhat you’ll learn:
- How to determine when (and if) it’s time to add digital channels.
- Key challenges and benefits businesses have experienced.
- Practical tips for rolling out a multi-channel strategy.
Why Attend?
Gain real-world insights and tips that will help you decide whether adding digital channels is the right step for your business. Our panel is ready to answer your questions and share their experiences.
Your hosts are:
- Jane Thomas, Managing Director, Northern & South West Contact Centre Forum: A highly respected leader with extensive knowledge of contact centre best practices.
- Daniel Lloyd, Channel Director, Cirrus: A passionate advocate for using technology to create exceptional customer experiences.
See Cirrus in Action
Cirrus Contact Centre is not only built by us, but also by our users. We listen to our users and integrate their feature requests on a regular basis. Why not get in touch and find out how Cirrus can help your business?
