Cirrus Adds NICE CXone Mpower To Its Portfolio to Transform the UK Mid-Market CCaaS Landscape

London, UK, November 26 2024 – Cirrus, the UK’s premier provider of contact centre solutions, has announced an exciting new partnership with NICE. The addition of NICE’s AI-powered platform to Cirrus’s portfolio marks a transformative moment for small-to-medium-sized enterprises (SMEs) in the UK, elevating customer engagement, streamlining operations, and driving business growth through cutting-edge technology,

By adding NICE CXone Mpower into its comprehensive portfolio, Cirrus is enhancing its ability to deliver bespoke, AI-driven CX solutions tailored to the needs of mid-market contact centres with 25 to 500 seats. By unifying workflows, agents, and knowledge on one platform, CXone Mpower empowers Cirrus’ clients and partners to transform traditional customer service into a proactive, AI-powered experience.

A Partnership Built on Proven Success

“We’re delighted to join forces with NICE,” said Jason Roos, CEO of Cirrus. “Our mission has always been to empower our partners and customers with the tools they need to achieve outstanding outcomes. By adding NICE’s market-leading capabilities to our portfolio, we’re creating unparalleled opportunities for our clients to succeed. This partnership is a game-changer for us and the broader SME contact centre landscape.”

Darren Rushworth, President, NICE International shared this enthusiasm: “Cirrus’ outstanding reputation for reliability and performance in the SME sector aligns perfectly with NICE’s commitment to delivering exceptional experiences. Through CXone Mpower, we’re introducing purpose-built AI and comprehensive customer service automation to more organizations, empowering SMEs to drive efficiency, achieve faster resolutions, and elevate customer satisfaction—unlocking scalable, impactful outcomes.”

With NICE’s award-winning AI-powered platform now complementing Cirrus’ renowned omnichannel, workforce management, and CRM offerings, partners and customers will benefit from a richer, more versatile toolkit designed to drive exceptional results.

About Cirrus 

Cirrus is a leading UK provider of contact centre solutions, delivering reliable, innovative, and customer-centric technologies tailored to the SME market. By focusing on real-world challenges, Cirrus empowers businesses to transform their contact centre operations and achieve greater efficiency and satisfaction.

About NICE

With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform – and elevate – every customer interaction. www.nice.com

For further media enquiries, please contact:

marketing@cirrusconnects.com

ENDS