Cirrus Set to Wow at Call & Contact Centre Expo 2024

This article was first published on contact-centres.com on 19 November.

irrus Set to Wow at Call & Contact Centre Expo 2024 with Live Demos, Games, and AI-Powered Solutions.

Cirrus is back for its ninth year at the Call & Contact Centre Expo, and this time, they’re going all out to bring a powerful, interactive experience for attendees. On 27th November, at London’s ExCeL, Cirrus will showcase the latest in AI and automation that contact centres can use to take their customer service to the next level. Known for their dynamic approach, Cirrus will be hosting live demos, interactive games, and even a Prize Vault, promising visitors a chance to crack the code for a range of exciting prizes.

What’s Happening at the Cirrus Stand?

Cirrus has something for everyone at their stand, including live demos with solution specialists ready to answer questions and show how Cirrus can help transform customer experiences. Their phased approach to AI—starting with AI Agent Assist, moving to AI Customer Assist, and culminating in AI-powered Customer Self-Serve—will be on full display for attendees who want to see the real-world benefits of AI in action.

Cirrus also promises a touch of fun with a leaderboard game for attendees to test their contact centre skills and a Prize Vault filled with 24 prizes for those lucky enough to crack the code. It’s a great chance for contact centre teams to engage, learn, and maybe even win some fantastic prizes.

Sandra Haworth, Cirrus Marketing Director, on What to Expect

Sandra Haworth, Marketing Director at Cirrus, says,

“We’re thrilled to be back at the Expo, and we’re bringing more energy and interaction than ever before.”

“This year, it’s all about creating a hands-on experience that’s fun and engaging. From live demos to games, we want visitors to see how Cirrus makes customer service simple and powerful—and maybe even walk away with a prize or two!”

Cirrus Copilot: Power Up with AI

One of the main highlights at the Cirrus stand will be Cirrus Copilot, an AI-powered tool designed to support agents by simplifying everyday tasks and letting them focus on creating outstanding customer experiences.

As AI continues to play an essential role in the contact centre landscape, Cirrus is offering a practical, phased approach to AI adoption, making it accessible and manageable for all contact centres.

For those interested in getting started with AI, the Cirrus team will demonstrate how AI Agent Assist, Customer Assist, and Customer Self-Serve can gradually introduce AI to boost efficiency, remove repetitive tasks, and provide around-the-clock support.

Unleashing Contact Centre Superpowers

Cirrus understands that contact centre agents are the real heroes on the front line of customer service. By providing tools that eliminate time-wasting tasks and tackle complex processes, Cirrus empowers agents to perform at their best. As Sandra puts it, “Every superhero needs a sidekick, and that’s what we’re here to provide. With Cirrus, agents have the support they need to do what they do best.”

Don’t Miss Cirrus at Stand CC-G10

Whether you’re ready to explore the latest AI features, try your luck with the Prize Vault, or simply have some fun with Cirrus’s interactive games, the Cirrus stand promises to be one of the Expo’s must-visit spots. Mark your calendar for 27th November and head to stand CC-G10 to connect with the Cirrus team, experience their solutions firsthand, and find out how they can help your contact centre reach new heights.