Pricing
Choose what works now, add what you need later
We understand that every business is different, which is why our packages flex with you. So, whether you’re just getting started, or rapidly expanding, you can switch things on (and off) as and when you need them.
What package is right for you?
No matter the size of your team, or the complexity of your channels, we’ve got a setup that fits:
Access
The basics done properly
Ideal for smaller teams or those moving to the cloud, this package builds efficiencies without overcomplicating things. Includes core services like voice, email, text and CRM integrations.
Manage
Our most popular choice for a reason
All the greatness of Access, plus extras like workforce management, ticketing, and quality solutions..
Perfect for teams looking to boost performance and service levels.
Engage
Go all in
Includes all features of the Access and Manage packages, plus advanced digital channels, AI-powered reporting, and access to our eLearning Centre to keep your team skilled-up. Built for brands who want the full omnichannel experience from the get-go.
Feature Matrix
Not sure what you need? Take a look at what’s included with each package in the handy table below. And you can always mix and match as your business grows!
| Feature | Description | Access | Manage | Engage |
|---|---|---|---|---|
| Voice | Simple, effective voice communication in contact centres, combining intelligent routing and self-service features. | ☑ | ☑ | ☑ |
| Manage customer emails efficiently with real-time monitoring, smart routing, and automated replies. | ☑ | ☑ | ☑ | |
| SMS | Deliver effective customer communication through text, supporting both inbound and mass outbound messaging. | ☑ | ☑ | ☑ |
| Call recording (incl. 3 months storage) | Automatic call recording with metadata indexing and pausing capabilities. Additional encrypted storage available. | ☑ | ☑ | ☑ |
| BI reporting | In-depth analytics across data sources – CSAT, quality, interactions etc. | ☑ | ☑ | ☑ |
| CSAT | Integrates and analyses CSAT data across channels for identifying issues and optimising customer experience. | ☑ | ☑ | ☑ |
| CRM integration | Enables integration between Cirrus and external CRMs, improving agent workflow and data consistency. | ☑ | ☑ | ☑ |
| Agent scripting | Tools for customising and managing call scripts that are dynamically presented based on call context. | ☑ | ☑ | ☑ |
| Secure payment (Link Pay+) | Enables secure payments via URLs across channels, with full tracking and reporting. | ☑ | ☑ | ☑ |
| Cirrus Pulse | Real-time notification channel to update agents and managers about key performance and operational metrics. | ☑ | ☑ | ☑ |
| WFM | Solutions for forecasting, shift management, and performance analytics designed for contact centres. | £ | ☑ | ☑ |
| Quality monitoring | Tools for quality monitoring including custom metrics, real-time feedback, and integrated reporting. | £ | ☑ | ☑ |
| Ticketing | Unified ticketing system linked across channels to ensure seamless customer interactions and follow-ups. | £ | ☑ | ☑ |
| Quality analytics | Advanced conversation analytics using LLMs for insight into sentiment, trends, and agent performance. | £ | £ | ☑ |
| Webchat | Facilitates real-time web-based chat between customers and agents. | £ | £ | ☑ |
| eLearning Centre | Integrated eLearning platform for agent training and development. | £ | £ | ☑ |
| Agent assist | Real-time speech-to-text processing to provide agents with live information and guidance during customer interactions. | £ | £ | £ |
| Enables agents to send/receive WhatsApp messages alongside other channels. | £ | £ | £ | |
| Outbound campaign management | Tools for managing various types of outbound campaigns and dialling strategies alongside CRM integration. | £ | £ | £ |
| Social media & online reviews | Integrates Facebook Messenger / Posts, Instagram, Google Play / Apple App Store and YouTube into the agent desktop alongside other channels. | £ | £ | £ |
| AI models (incl. CAI & CAI+) | Advanced, generative AI-based models supporting customer conversations across voice and digital channels. | £ | £ | £ |
| Secure payments (PCI Pro) | Secure, PCI-DSS compliant in-call payment processing solution. | £ | £ | £ |
| Screen recording | Records agent screens for quality, training and compliance purposes. | £ | £ | £ |
Need pricing? Let’s talk
Fill out the form and we’ll tailor the right setup for your business, no pushy sales stuff, just real options and transparent costs.
