Report
The challenge: doing more with less Public sector organisations are under increasing pressure to deliver efficient, accessible services—despite shrinking budgets and rising demand. While technology investments have surged, operational gaps...
eBook
Download the Beyond the Basket eBook: The Future of Retail CX The Beyond the Basket eBook explores how leading retailers are transforming customer experience (CX) to boost loyalty, increase conversions,...
Report
Download the OmniChannel Chapter of the UK Contact Centre Decision-Makers’ Guide 2025 The Omnichannel chapter of the UK Contact Centre Decision-Makers’ Guide 2025 brings together insights from 228 contact centre managers and directors. Based...
Guide
Cirrus is a proud sponsor of the ContactBabel 2024-25 UK Customer Experience Decision-Makers’ Guide! Discover the latest trends, insights, and data driving customer experience (CX) in this comprehensive guide by...
Report
Discover the benefits and actionable insights Building an inclusive workplace in today’s hybrid working environment isn’t just a moral choice—it’s a strategic advantage. Download our latest report, Creating a Contact...
eBook
Welcome to the Future of Retail! Welcome to a new era in retail where technology, people, and innovation come together to revolutionize the shopping experience. Cirrus’ latest whitepaper, “Retail Revolution:...
Guide
Contact centre technical debt can be a major burden, impacting efficiency, customer satisfaction, and overall costs. But it doesn’t have to be that way. Our new guide, “A CIO’s Guide...
Tip sheet
Are you struggling to keep up with evolving customer expectations and the constant changes in the contact centre industry? Look no further – our latest tip sheet, “5 Ways to...
Tip sheet
It’s a challenge to keep contact centre agents motivated and equipped to deliver great service, especially with remote teams. Quality management (QM) software provides helpful tools for engaging agents through...
eBook
Banks face big changes in customer demands and competition. This causes unique customer experience (CX) problems that need tailored solutions. Download our free 12-page eBook to learn: The #1 efficiency...
eBook
In today’s distributed work landscape, contact centre teams need solutions to connect, align, and collaborate seamlessly. Cirrus Connect provides the answer. This comprehensive eBook explores how Cirrus Connect enables frictionless...
Guide
As a CIO, you face immense pressure to enable digital transformation across the enterprise, including keeping complex contact centre technology updated. However outdated infrastructure leads to performance issues, unhappy customers,...
Tip sheet
Download Our Free Tip Sheet for Actionable Ways to Improve Your Customer Service Operation Cirrus has put together an exclusive tip sheet detailing 6 straightforward best practices for simpler customer...
eBook
Is your contact centre struggling with rising costs but flat or shrinking budgets? Meeting rising customer expectations while reducing costs is one of the toughest balancing acts for any contact...
Brochure
Our easy-to-use workforce engagement tools empower your teams to excel. From conversation analytics to quality assurance and workforce management, everything is seamlessly integrated into Cirrus. This means your agents can...
