Enhancing customer experience in eCommerce
Shoppers Won’t Wait—Is Your Customer Experience Fast Enough?
- Ecommerce customers expect quick answers, easy self-service, and the option to switch to an agent when needed. If any part of that journey fails, they move on.
- 81% of customers try to solve issues on their own before reaching out.
- 38% of younger shoppers leave if self-service doesn’t resolve their issue.
- 74% of people prefer chatbots for straightforward questions.
AI is helping eCommerce brands meet these expectations by making service faster, more efficient, and more tailored to each customer.
Download the Infographic to Learn:
✅ How AI reduces costs and improves response times.
✅ Why AI-powered self-service keeps customers engaged.
✅ How AI works with existing eCommerce platforms to enhance service.
✅ The six key ways AI is shaping online shopping experiences.
Customers want service that works the first time. Get the infographic and see how AI is helping eCommerce brands deliver it.
See Cirrus in Action
Cirrus Contact Centre is not only built by us, but also by our users. We listen to our users and integrate their feature requests on a regular basis. Why not get in touch and find out how Cirrus can help your business?
