Download the UK Customer Experience Decision-Makers’ Guide 2024-25
Cirrus is a proud sponsor of the ContactBabel 2024-25 UK Customer Experience Decision-Makers’ Guide!
Discover the latest trends, insights, and data driving customer experience (CX) in this comprehensive guide by ContactBabel. The report covers a wide range of topics including:
- Key Customer Priorities: Find out what truly matters to customers, with first-time resolution and short wait times leading the way across industries and demographics.
- Emerging Trends in Digital Channels: Learn how digital and self-service channels, like AI-powered tools and web chat, are reshaping the way contact centres handle interactions.
- Technology & CX Impact: Explore how the latest technologies, including AI and automation, are transforming customer service for the better, reducing costs while improving accuracy and customer satisfaction.
- Sector-specific Analysis: Dive into how different industries, from financial services to retail, are addressing their unique customer service challenges.
Equip yourself with the knowledge to make informed decisions and enhance your contact centre’s customer experience strategy. Whether you’re focusing on AI, self-service, or improving agent support, this guide provides actionable insights to guide your next steps.
Download your free copy today and stay ahead of the curve in 2024!
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Cirrus Contact Centre is not only built by us, but also by our users. We listen to our users and integrate their feature requests on a regular basis. Why not get in touch and find out how Cirrus can help your business?
