How Analytics Will Earn Contact Centres a Seat at the C-Suite Table
Want to learn how analytics can help your contact centre provide value and insights to gain credibility with leadership? Download our free tip sheet:
How Analytics Will Earn Contact Centres a Seat at the C-Suite Table
With the rise of big data, analytics has become essential for contact centres to demonstrate their value and strategic importance. This tip sheet provides key guidance on leveraging analytics to:
- Transform your contact centre into a value generator
- Enhance CX to increase loyalty and growth
- Streamline processes across internal functions
- Drive customer-centric change
- Provide executives with insights for fast, informed decisions
Highlights of the Tip Sheet:
- Contact centres handle just 2-4% of interactions when manually quality monitoring. AI-powered analytics provides insights into 100% of conversations.
- 64% of customer service leaders say their top priority is achieving business growth through value-added customer service.
- Analytics identifies opportunities to reduce inbound call volume through better self-service and providing information proactively.
- Sentiment analysis adds context to identify unhappy customers and retention opportunities.
- Link all stakeholders to customer insights and actions to create a unified CX.
- Reporting beyond standard KPIs demonstrates the contact centre’s value to leadership.
Download the tip sheet to start leveraging analytics to earn a strategic seat at the table!
See Cirrus in Action
Cirrus Contact Centre is not only built by us, but also by our users. We listen to our users and integrate their feature requests on a regular basis. Why not get in touch and find out how Cirrus can help your business?
