Reshaping Retail
Reshaping Retail with a Better CX Strategy
Retail Is Changing—Is Your Customer Experience Keeping Up?
Retailers are dealing with higher costs, shifting customer habits, and relentless competition. The brands staying ahead? They’re the ones that treat customer experience as a priority, not an afterthought.
- 44% of customers leave after just one bad experience.
- 78% of shoppers use multiple channels before making a purchase.
- Retailers with better customer engagement see higher revenue and retention.
Your contact centre is a sales driver, a loyalty builder, and a key part of the customer journey. But if your CX strategy is outdated or disconnected, you’re losing customers before they even reach checkout.
Download the Report to Discover:
✅ The biggest mistakes retailers make with CX—and how to fix them.
✅ How AI and automation can cut costs and keep customers coming back.
✅ How brands like Teleflora, Bose, and Valvoline improved service and increased revenue.
✅ Why omnichannel only works if every channel actually works together.
Retail is changing. Customers expect more. Get the report and see what better CX looks like.
See Cirrus in Action
Cirrus Contact Centre is not only built by us, but also by our users. We listen to our users and integrate their feature requests on a regular basis. Why not get in touch and find out how Cirrus can help your business?
