UK Retail eBook: Beyond the Basket
Download the Beyond the Basket eBook: The Future of Retail CX
The Beyond the Basket eBook explores how leading retailers are transforming customer experience (CX) to boost loyalty, increase conversions, and stay ahead in an evolving market. With insights backed by industry research, this guide reveals the biggest CX challenges and the digital strategies driving success.
Inside the eBook, you’ll find:
- Retail CX trends – How changing consumer behaviour is reshaping digital service expectations.
- The biggest CX challenges – Rising costs, agent turnover, and underperforming digital self-service.
- Winning strategies – How automation, AI, and omnichannel engagement can reduce costs and improve CX.
- Real-world examples – How retailers are using data-driven CX strategies to improve customer satisfaction.
Get the insights you need to build a resilient, customer-first retail strategy.
Download your copy now!
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