What are Agent First Contact Centres?
Contact centre agents are superheroes – they take a challenge and turn it into a win. Every superhero needs a sidekick and for agents, it’s the right technology to support and empower them.
In this video, Chris Wade (CMPO, Gamma) and Jon Dawson (CRO, Cirrus) answer:
- What is an agent first contact centre?
- Why is the software important?
- How do you increase agent retention?
- What makes a super-agent?
Watch the video to learn how the ongoing Cirrus and Gamma collaboration creates the right technology sidekick for every agent.
Read the blogSee Cirrus in Action
Cirrus Contact Centre is not only built by us, but also by our users. We listen to our users and integrate their feature requests on a regular basis. Why not get in touch and find out how Cirrus can help your business?
