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Cirrus Contact Centre Solutions (CCaaS)

By Appointment to
His Majesty The King
Contact Centre Service Software
Cirrus Response Ltd
Epsom

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When AI takes the wheel, someone still has to steer the contact centre Article
15 January 2026

When AI takes the wheel, someone still has to steer the contact centre

There's too much data in contact centres. Dashboards, charts, heat maps and sentiment scores look…
Joseph Murfin
The five skills AI can’t replace, but keeps revealing Article
15 January 2026

The five skills AI can’t replace, but keeps revealing

You can tell a lot about a contact centre within five minutes. The dashboard won’t…
Joseph Murfin
Built like an F1 team: The future of contact centres Blog
4 July 2025

Built like an F1 team: The future of contact centres

This weekend, the roar of engines returns to Silverstone for the 2025 British Grand Prix. As Lewis Hamilton makes his first home appearance in Ferrari red, and Lando Norris aims…
Joseph Murfin
Like Clarkson’s Farm, but with call queues: budgeting for the unexpected Blog
20 June 2025

Like Clarkson’s Farm, but with call queues: budgeting for the unexpected

Every contact centre starts the year with a plan. Forecasts, volumes, staffing models, software costs—it’s…
Joseph Murfin
You’re sitting on gold: why retail contact centres don’t need more data Blog
19 June 2025

You’re sitting on gold: why retail contact centres don’t need more data

The shopper tried a few times to get the promo code to work — refreshing…
Joseph Murfin
Digital doesn’t mean distant: how empathy powers the best customer experiences Blog
18 June 2025

Digital doesn’t mean distant: how empathy powers the best customer experiences

You’re tired, it’s rush hour and you just need to buy dinner and get home.…
Joseph Murfin
The Leicester City playbook for CX: how Agentic AI helps teams outperform the odds Blog
10 June 2025

The Leicester City playbook for CX: how Agentic AI helps teams outperform the odds

In 2016, Leicester City did what most thought was impossible. They won the Premier League—not…
Joseph Murfin
The Silent Dropout Risk Universities Can’t Ignore Article
10 June 2025

The Silent Dropout Risk Universities Can’t Ignore

This article was first published on 9th June 2025:  https://www.fenews.co.uk/fe-voices/the-silent-dropout-risk-universities-cant-ignore/ University should be one of the most…
Joseph Murfin
From freshers to finals: Supporting students when it really counts Blog
9 June 2025

From freshers to finals: Supporting students when it really counts

University is supposed to be a time of growth, discovery, maybe even joy. But for…
Joseph Murfin
Cirrus and Nebula launch joint technical alliance for CCaaS & UCaaS  News
10 April 2025

Cirrus and Nebula launch joint technical alliance for CCaaS & UCaaS 

This article was first published on contact-centres.com on April 10th. Cirrus, a leading AI-enabled contact centre…
Joseph Murfin
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Recent Posts

  • When AI takes the wheel, someone still has to steer the contact centre
  • The five skills AI can’t replace, but keeps revealing
  • Built like an F1 team: The future of contact centres
  • Like Clarkson’s Farm, but with call queues: budgeting for the unexpected
  • You’re sitting on gold: why retail contact centres don’t need more data

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Cirrus
The Coach House
17 West Street
Epsom, Surrey
KT18 7RL
Tel: 0333 103 3333
Email: sales@cirrusconnects.com

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Cirrus
The Coach House
17 West Street
Epsom, Surrey, KT18 7RL
Tel: 0333 103 3333
Email: support@cirrusconnects.com

© Copyright Cirrus

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  • Products
    • AI FOR:
      • Agents
      • Customers
      • Managers
      • Business leaders
    • ALL IN ONE CONTACT CENTRE
      • Cirrus Contact Centre
      • Omni-channel
      • Cirrus Copilot
      • Cirrus Workforce Optimisation
      • Outbound engagement
    • more…
      • Microsoft Teams integration
      • Reporting
      • Integrations
      • Secure payments
      • Accessibility
  • Solutions
    • BY INDUSTRY
      • Government and Healthcare
      • Retail
      • Finance and Insurance
      • Housing
      • Not For Profit
      • Higher Education
      • Business process outsourcers (BPO)
    • BY CHALLENGE
      • AI transformation
      • Operational efficiencies
      • Agent Experience
      • Customer experience
      • Contact centre reliability
      • Cloud migration
      • Unexpected spikes
      • Vulnerable customers
      • Complex issue resolution
  • Services
    • Business Consulting
    • Success
    • Professional Services
    • Contact Centre Training
    • Support
  • Partners
    • Our Partners
    • NiCE CXone Mpower
    • Become a Partner
  • Resources
    • Resource Library
    • Events
    • What our customers say
    • Blog
    • Glossary of Terms
  • Company
    • About us
    • Cirrus in the News
    • Why join Cirrus?
    • Awards
    • Environmental Social and Governance (ESG)
    • Contact Centre Heroes
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