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Cirrus Contact Centre Solutions (CCaaS)

By Appointment to
His Majesty The King
Contact Centre Service Software
Cirrus Response Ltd
Epsom

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Cirrus Awarded NiCE Platinum Partner Status News
25 February 2026

Cirrus Awarded NiCE Platinum Partner Status

London, January 27, 2026 – Cirrus has been awarded Platinum Partner status by NiCE, the…
Joseph Murfin
Right skills, wrong people – when call routing makes stupid decisions Blog
18 February 2026

Right skills, wrong people – when call routing makes stupid decisions

Simon runs a contact centre. Right now, one of his customers has been on hold…
Joseph Murfin
Real-time assist that feels like backup, not Big Brother Blog
18 February 2026

Real-time assist that feels like backup, not Big Brother

Self-belief is the first secret of success. Spend time on any contact centre floor and…
Joseph Murfin
The power of post call summaries Blog
6 February 2026

The power of post call summaries

Every contact centre has a moment no one talks about in training. The customer finally…
Joseph Murfin
Leading through AI: what good management looks like when people and tech work together Blog
6 February 2026

Leading through AI: what good management looks like when people and tech work together

Does this sound familiar? Someone, somewhere in the business is banging on about AI with…
Joseph Murfin
Five questions to ask before introducing AI into your contact centre Blog
6 February 2026

Five questions to ask before introducing AI into your contact centre

AI done wrong is a bit like the Leaning Tower of Pisa. The design was…
Joseph Murfin
Why Most Retail AI Projects Are Failing — And What Ready Organisations Do Differently Article
28 January 2026

Why Most Retail AI Projects Are Failing — And What Ready Organisations Do Differently

This article was first published on 21st January 2026: Why most retail AI projects are…
Joseph Murfin
Why AI Readiness Is the Biggest CX Challenge of 2026 Article
28 January 2026

Why AI Readiness Is the Biggest CX Challenge of 2026

This article was first published on 9th January 2026: Autonomy without accountability: The real AI…
Joseph Murfin
New Year’s Resolutions: Getting Your Contact Centre ‘AI Ready’ in 2026 Article
28 January 2026

New Year’s Resolutions: Getting Your Contact Centre ‘AI Ready’ in 2026

This article was first published on 9th January 2026: Getting Your Contact Centre 'AI Ready'…
Joseph Murfin
When AI takes the wheel, someone still has to steer the contact centre Article
15 January 2026

When AI takes the wheel, someone still has to steer the contact centre

There's too much data in contact centres. Dashboards, charts, heat maps and sentiment scores look…
Joseph Murfin
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Recent Posts

  • Cirrus Awarded NiCE Platinum Partner Status
  • Right skills, wrong people – when call routing makes stupid decisions
  • Real-time assist that feels like backup, not Big Brother
  • The power of post call summaries
  • Leading through AI: what good management looks like when people and tech work together

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Cirrus
The Coach House
17 West Street
Epsom, Surrey
KT18 7RL
Tel: 0333 103 3333
Email: sales@cirrusconnects.com

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Cirrus
The Coach House
17 West Street
Epsom, Surrey, KT18 7RL
Tel: 0333 103 3333
Email: support@cirrusconnects.com

© Copyright Cirrus

Close Menu
  • Products
    • AI FOR:
      • Agents
      • Customers
      • Managers
      • Business leaders
    • ALL IN ONE CONTACT CENTRE
      • Cirrus Contact Centre
      • Omni-channel
      • Cirrus Copilot
      • Cirrus Workforce Optimisation
      • Outbound engagement
    • more…
      • Microsoft Teams integration
      • Reporting
      • Integrations
      • Secure payments
      • Accessibility
  • Solutions
    • BY INDUSTRY
      • Government and Healthcare
      • Retail
      • Finance and Insurance
      • Housing
      • Not For Profit
      • Higher Education
      • Business process outsourcers (BPO)
    • BY CHALLENGE
      • AI transformation
      • Operational efficiencies
      • Agent Experience
      • Customer experience
      • Contact centre reliability
      • Cloud migration
      • Unexpected spikes
      • Vulnerable customers
      • Complex issue resolution
  • Services
    • Business Consulting
    • Success
    • Professional Services
    • Contact Centre Training
    • Support
  • Partners
    • Our Partners
    • NiCE CXone Mpower
    • Become a Partner
  • Resources
    • Resource Library
    • Events
    • What our customers say
    • Blog
    • Glossary of Terms
  • Company
    • About us
    • Cirrus in the News
    • Why join Cirrus?
    • Awards
    • Environmental Social and Governance (ESG)
    • Contact Centre Heroes
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  • Careers
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