Yes, we can integrate with that!
UC, CRM, and other business application Integrations and API Access
Turn disparate data into real-time insights
Let’s face it—your data is everywhere, tucked away in CRMs, unified communications systems, and various other business apps. Without solid integrations, vital information stays locked in silos, slowing your team down and limiting service quality. That’s why integrating your applications isn’t just helpful—it’s essential. Imagine your agents having instant access to every detail they need to serve customers effectively, backed by a seamless flow of real-time data.
With our flexible integration platform, you can link your contact centre effortlessly with the tools you already use. From Salesforce to Microsoft Dynamics, we make it easy for your team to work smarter, automating repetitive tasks and streamlining the way you operate. With everything connected, you’re ready to deliver exceptional service and make informed decisions with confidence, every single time.
Why integrate?
Empower agents
Agents have the most up to date information quickly and efficiently in a single interface.
Improve customer service
Personalise every conversation by leveraging customer data in real time to provide the right info at the right time.
Improve efficiency
Customisable automations can eliminate lengthy manual, repetitive agent work.
“The Cirrus team members have lots of practical expertise and by taking the time to talk to us in detail about our business objectives they were able to help us shape how Cirrus could add the most value for us and our customers. We were particularly pleased with the integration to our CRM system which has delivered significant efficiencies for our people and vastly improved service for our customers.”
CRM & 3rd party integrations
Cirrus’ open architecture means data can often be passed between our platform and other 3rd party systems, irrespective of the channel and at any point in a customer interaction.
Bring your data into the Contact Centre platform to benefit from better BI visibility, an increase in efficiency and a more personalised customer experience.
Take advantage of our standard out-of-the-box integrations, without any requirement to develop your own solutions. Examples include but not limited to; Salesforce, Microsoft Dynamics, Service Now and more!
Intelligent routing
Match customers on CRM and put them straight through to the correct department or agent with no IVR or menus to navigate.
Update customer information
Automate the process of updating customer data such as address, name changes or re-scheduling.
Self serve payments
Customers can make PCI compliant card payments without agent involvement.
URL screen pops
Calls can automatically trigger a URL-based screen pop to be open in a new browser window on the agent’s desktop.
Compliment your current UC technology
Cirrus is designed to power up what you already have in place. There is no point in having to throw away what works. That’s why we provide CCaaS overlay on any UC/PBX or existing infrastructure, whether that be Avaya, Cisco, Mitel or Alcatel to name a few.
Got Teams? Cirrus supports customer engagement by delivering market-leading contact centre capabilities that interact with all your digital channels and is fully embedded within Microsoft Teams as a native app.
Ready to see how Cirrus can transform your customer service?
Schedule a demo and experience how our IVR Builder and call routing can simplify your contact centre operations.
FAQ’s
1. What types of CRM systems can Cirrus integrate with?
Cirrus integrates with popular CRM systems like Salesforce, Microsoft Dynamics, and ServiceNow. Our open architecture supports crm integration with many other systems as well. Contact us for more details.
2. Do I need to overhaul my existing infrastructure to use Cirrus?
No, Cirrus is designed to work with your current UC/PBX systems, including Avaya, Cisco, and Mitel. Our contact centre optimisation software overlays your existing infrastructure, enhancing its capabilities.
3. Can Cirrus integrate with Microsoft Teams?
Yes, Cirrus is fully integrated with Microsoft Teams as a native app, supporting customer engagement across all digital channels while enhancing collaboration.
4. How does Cirrus help improve contact centre efficiency?
Cirrus offers workforce management solutions and automations to streamline repetitive tasks, such as updating customer records and routing based on CRM data, saving agents time and improving accuracy.
5. Can Cirrus handle secure payments during customer interactions?
Absolutely. Cirrus supports PCI-compliant payments, enabling secure transactions without involving agents and ensuring compliance with industry regulations.
6. How do screen pops work in Cirrus?
When a call comes in, Cirrus triggers a URL-based screen pop, displaying customer data on the agent’s desktop. This enhances personalisation and speeds up issue resolution.
7. How can I get started with Cirrus integrations?
Request a demo to see how Cirrus’ integration platform can connect with your systems and optimise your contact centre processes. Our team is ready to support your specific business needs.
