Empowering visually impaired agents
Anyone can be a hero! We are committed to inclusivity and accessibility for all contact centre staff.
Ready for any ability
Many of the qualities that make an agent exceptional don’t depend on perfect vision. In fact, when one sense is challenged, others often rise to the occasion—like the power of truly listening and connecting on a deeper level with customers.
That’s why we’re dedicated to making our contact centre solution accessible for visually impaired agents, providing intuitive tools and thoughtful design to help them thrive. Our goal is simple: to ensure every agent has what they need to shine, creating a space where ability knows no limits.
We read the screen
Leverage text-to-speech technology. We effectively read the screen for the agent and this provides them with the prompts they need.
Remove the clutter
We place all call controls in a single block, use colour and contrasts to assist viewing and provide customisable shortcuts to enable agents to become proficient quickly.
We adapt to you
Monitor screen usage to help you adapt your interface to address specific needs. We also provide the ability for supervisors to support agents with whisper technology.
Intuitive and customisable
Our ‘widget-based’ design is completely customisable to suit the needs of your contact centre, specific teams and individual users – including bespoke capabilities for blind and partially sighted agents.
Developed in consultation with the Digital Accessibility Centre (DAC), Cirrus contact centre includes features that provide a simplified, easy-to-navigate interface, use of colour and contrast to assist viewing, ZoomText to magnify text, and customisable shortcuts to improve proficiency and speed. We also use text-to-speech screen reading technology to provide prompts and guidance without distracting agents from their conversation with callers.
Remote working
As a true cloud contact centre, the location of your agents is not a problem. This is because we fully support remote or home working agents, that includes those who are visually impaired.
All of our accessibility solutions are available to remote agents, including our secure PCI compliant payment capability, and for supervisors, they retain their real-time visibility across the virtualised team.
Supporting and Improving
Cirrus’ comprehensive quality and performance monitoring enables supervisors to track and support agents’ and teams’ activities in real-time.
For your visually impaired agents, we go even further. Make real-time messages and broadcasts accessible to agents by whispering them in their ears and providing a simple way to acknowledge that the message has been received.
Most important of all, we continually look to improve our solution by monitoring screen usage and suggesting improvements and by working in partnership with customers such as RNIB.
“Cirrus has enabled all our agents, regardless of accessibility needs, to provide the high-quality customer service demanded of us.”
Ready to embrace accessibilty in your contact centre?
Cirrus contact centre is not only built by us, but also by our users. We incorporate their feedback and develop our platform accessibility continuously to ensure we meet current and future needs . So, what is stopping you from improving the workspace for visually impaired or blind agents? Absolutely nothing!
FAQ’s
1. How does Cirrus support visually impaired agents?
Cirrus provides a range of accessibility features, including text-to-speech technology, ZoomText for magnifying text, and customisable shortcuts. Our interface is designed in consultation with the Digital Accessibility Centre (DAC) to ensure ease of use for blind and partially sighted agents.
2. Can visually impaired agents work remotely with Cirrus?
Yes, Cirrus fully supports remote working for visually impaired agents. All our accessibility solutions, including secure PCI-compliant payment capabilities, are available to agents working from home or other remote locations.
3. How does Cirrus’ text-to-speech technology work?
Cirrus’ text-to-speech technology reads the on-screen information for visually impaired agents, providing them with the prompts they need during customer interactions, without disrupting the flow of conversation.
4. How does Cirrus help supervisors manage visually impaired agents?
Supervisors can use Cirrus’ whisper technology to provide real-time guidance and feedback to visually impaired agents without interrupting their calls. Additionally, supervisors can monitor agent performance and make adjustments to optimise accessibility.
5. What customisation options are available for visually impaired agents?
Cirrus offers a fully customisable widget-based interface, allowing visually impaired agents to personalise their workspace. This includes adjusting colours, contrasts, and using shortcuts that suit their specific needs.
6. Does Cirrus provide support for PCI-compliant payments for visually impaired agents?
Yes, Cirrus ensures that visually impaired agents can securely process PCI compliant payments while maintaining accessibility through our integrated features, even when working remotely.
7. How does Cirrus ensure continuous improvement in accessibility for visually impaired agents?
Cirrus actively monitors screen usage and works with organisations like the RNIB to continually enhance the platform's accessibility features. We incorporate feedback from our users to ensure the platform evolves to meet the needs of visually impaired agents.
8. Can Cirrus be used by partially sighted agents in any industry?
Absolutely. Cirrus’ contact centre solutions are adaptable to meet the needs of any industry, ensuring that visually impaired and partially sighted agents can work effectively in a range of sectors.
