Cirrus Copilot
Introducing the ultimate AI sidekick.
Have you ever wished for a customer service experience that feels… well, less like a chore and more like a conversation with a friend? Meet Cirrus Copilot, the AI underpinning our entire CCaaS platform, omnipresent to help you deliver better customer experiences.
Imagine a world where your agents are free to tackle complex issues, empowered by an assistant who handles routine queries. A world where your customers feel heard and helped, 24/7, and your managers are supported to deliver contact centre excellence. That’s the world Cirrus Copilot is making a reality.
With Cirrus Copilot, you will have:
- Happier customers – AI improves experiences
- More productive agents – AI automates repetitive work
- Better insights – AI uncovers areas to improve
- Higher efficiency – AI drives costs down
Cirrus Copilot is crafted to seamlessly integrate into your customer service system, ensuring that every interaction is handled with the care and precision it deserves. The end result is improved efficiency, increased productivity, and more meaningful interactions that strengthen customer relationships.
AI made simple
Conversational IVR
Cirrus IVRs understand natural speech using machine learning for intuitive self-service.
Unified Data and AI on One Platform
With all your data unified on a single platform, our AI solutions can access full customer history and interaction context to work smarter.
AI in motion: Agent experience
Boost agent efficiency
Cirrus Copilot supports human agents, making tasks easier, interactions smoother, and access to answers quicker. It puts the right knowledge at agents’ fingertips in real-time, across all channels. Forget time-consuming searches – agents can focus on building connections with customers. New hires get up to speed faster, and experienced agents can resolve issues quicker. The result? Happier customers and a more productive team.
Smart Summaries & Template Responses: Quick, editable summaries and templates save time and capture important details.
Instant Transcripts: Accurate live call transcripts give agents full context, leading to quicker, more effective customer chats.
Quick onboarding: Real-time guidance, scripting and instant access to relevant information get new agents up and running faster.
Helpful Pointers: Get real-time suggestions, articles, and alerts for faster solutions and improved interactions.
Real-time monitoring: Monitors agent performance and provides feedback on areas such as call handling, compliance, and customer satisfaction.
AI in motion: Customer Experience
Powering customer service levels
Cirrus Copilot builds strong customer connections. Talking with Copilot means happier customers, more loyalty, and loving the brand. Customers get quick, accurate answers instantly.
Quick Answers: Get instant responses to common questions anytime.
Natural Conversations: Understands and chats like a human. Seamlessly hands off to an agent when necessary.
Smart Suggestions: Predicts customer needs and offers solutions.
AI-Driven Manager Insights
Empowering Leadership
Equip managers with potent insights using AI analysis of every single customer interaction and agent’s performance. Cirrus Copilot unveils critical conversations, identifies emotional triggers and skill gaps, enhances staffing decisions, and delivers targeted coaching to agents.
Speech Insights: Spots trends and feelings in talks, aiding coaching.
Real-Time Monitoring: Real-time AI reports follow metrics and agent actions, with alerts.
Quality Check: Rates calls by rules, so managers can coach better.
Smart Coaching: Suggests personalised training based on performance gaps, saving time.
Scheduling Help: Predicts staffing needs from trends, improving schedules.
Ready to take your technology and contact centre to the next level?
Cirrus contact centre is not only built by us, but also by our users. We listen to our users and integrate their feature requests on a regular basis. Why not get in touch and find out how Cirrus can help your business?
FAQ’s
1. What is Cirrus Copilot?
Cirrus Copilot is an AI-powered assistant designed to improve contact centre efficiency and customer satisfaction. It helps agents manage routine tasks, provides real-time guidance, and automates workflows, ensuring that customers receive fast, accurate responses.
2. How does Cirrus Copilot support agents?
Cirrus Copilot works alongside agents by offering real-time suggestions, handling routine tasks like ticket creation, and generating call summaries. It also delivers instant transcripts and useful pointers, making interactions smoother and more efficient.
3. Can Cirrus Copilot handle customer queries on its own?
Yes! Cirrus Copilot uses Conversational AI to handle simple customer queries, offering 24/7 support. When needed, it hands over more complex issues to human agents, ensuring customers always get the right assistance.
4. How does Cirrus Copilot improve customer experience?
Cirrus Copilot delivers quick, accurate answers through natural, conversational responses. It predicts customer needs, offers smart suggestions, and ensures smooth transitions between AI and human agents when required.
5. What features does Cirrus Copilot offer for managers?
Cirrus Copilot provides managers with AI-driven insights into customer interactions. It offers real-time monitoring, identifies trends in conversations, rates call quality, and suggests personalised coaching for agents based on performance gaps.
6. How does Cirrus Copilot make contact centres more efficient?
Cirrus Copilot handles routine tasks, such as follow-ups and notifications, allowing agents to focus on more complex queries. It also helps reduce call handling times with real-time suggestions, instant guidance, and automated transcripts that give agents full context during conversations.
7. Does Cirrus Copilot work with existing systems?
Yes! Cirrus Copilot integrates easily with your current systems, including CRM platforms, to provide a unified view of customer data and interaction history. This helps agents deliver more personalised and efficient service.
8. How secure is Cirrus Copilot?
Security is a top priority for Cirrus Copilot. It follows strict data privacy standards and ensures that all interactions are securely managed, fully compliant with industry regulations, and protected against any unauthorised access.
9. Can Cirrus Copilot provide real-time insights during calls?
Absolutely. Cirrus Copilot delivers live transcripts, sentiment analysis, and performance metrics during calls. This helps agents and managers track the progress of interactions and make informed decisions in real time.
10. How does Cirrus Copilot benefit my contact centre's ROI?
By automating routine tasks, reducing call handling times, and providing real-time insights, Cirrus Copilot helps cut operational costs, improve agent productivity, and create better customer experiences, contributing to stronger ROI for your contact centre.
