Contact centre CRM
A purpose-built contact centre CRM
Keep the customer at the centre of every interaction
Centralise customer data from all channels
Customer communication is always changing – more channels, more expectations, and less patience. We understand that your contact centre is in the thick of it, striving to provide exceptional customer service that’s not just good but personal. That’s why we’ve developed a unique AI-enabled CRM specially crafted to cater to the specific needs of contact centres.
Our purpose-built CRM does more than just sync information across systems to put the customer at the heart of every interaction. It also includes state-of-the-art agent assist and collaboration tools, ensuring your team has everything they need to deliver exceptional service. Our goal is simple: to help you deliver customer service that stands out in the crowd, to understand your customers’ ever-changing needs and exceed their expectations. With our purpose-built contact centre CRM, you are equipped to meet these challenges head-on and provide the exceptional service that your customers deserve and your agents love.
Key benefits of Cirrus’ CRM
A CRM designed specifically for contact centres
Our CRM is designed especially for contact centres. It’s got some impressive analytics and an easy-to-use interface. With these tools, you can make smart decisions based on data, create personal interactions, and give your customers an amazing experience.
Improve AX and CX
Our tool makes life easier for agents, connecting all they need into a customisable desktop that cuts out the noise.
Keep your existing CRM or record system
You can stick with your current CRMs or systems – no need for big spending or complicated integrations. We’ve got a cost-effective model and strategies that give you a great return on investment, saving you from heavy upfront expenses.
Why should you choose Cirrus for your contact centre CRM?
Why should you choose Cirrus for your contact centre CRM? Well, we’ve been in the contact centre game for a while, and we built Cirrus to tackle the real issues customer service pros deal with. Unlike other solutions that scatter data all over, Cirrus brings everything together.
We connect communication channels, info from other systems, and show you how things are going in one clear view. This means we catch every bit of customer interaction, and everyone in your team gets the full picture. Oh, and Cirrus CRM plays nice with any web-based app you’re using. So your teams can get more done, without the hassle.
Ready to see how Cirrus can transform your customer service?
Schedule a demo and experience how our IVR Builder and call routing can simplify your contact centre operations.
FAQ’s
1. What is Cirrus CRM?
Cirrus CRM is a purpose-built solution for contact centres that centralises all customer data from various channels, helping agents deliver personalised and efficient service. It integrates seamlessly with existing systems to give your team the full picture of every customer interaction.
2. How does Cirrus CRM improve customer and agent experiences?
Cirrus CRM simplifies agent workflows by bringing everything they need into one easy-to-use interface. It connects communication channels, integrates with other tools, and ensures agents can focus on what matters most—helping customers. This leads to better service and a smoother experience for agents and customers alike.
3. Can I keep my existing CRM or record system with Cirrus?
Yes! Cirrus CRM is designed to work alongside your current CRM or record systems. There’s no need for expensive overhauls or complex integrations. Our solution complements your existing tools, saving you from high upfront costs and allowing for a smooth transition.
4. What makes Cirrus CRM different from other CRMs?
Unlike traditional CRMs, Cirrus CRM is built specifically for contact centres. It combines customer data from all communication channels into one platform, providing real-time insights and a complete view of every interaction. It also includes advanced tools like dynamic scripting, ticketing, and agent workflows to boost productivity and improve service quality.
5. How does Cirrus CRM handle customer consent and preferences?
Cirrus CRM has a built-in consent manager that automatically updates customer preferences and consent information across all channels. This ensures your campaigns remain compliant and that you respect customer choices in every interaction.
6. What support does Cirrus CRM provide for agents?
Cirrus CRM empowers agents with tools like dynamic scripting, ticketing, and a unified desktop that combines multiple systems into one view. This helps agents handle calls more efficiently, reduce compliance risks, and deliver a consistent and personalised customer experience.
7. How does Cirrus CRM improve internal communication?
Cirrus Pulse, part of the Cirrus CRM solution, provides a streamlined internal messaging system for contact centres. It works like a bulletin board with social media features, internal chat, and news feeds, keeping teams connected and informed in real time.
8. Can Cirrus CRM help with outbound contact centres?
Yes! Cirrus CRM is designed to support both inbound and outbound contact centres. It simplifies workflows, tracks customer interactions, and integrates with outbound communication tools, helping your team stay productive and focused on driving results.
9. How does Cirrus CRM help with ticket management?
Our ticketing system simplifies the management of service activities. It tracks and escalates customer issues in one unified view, making it easier for agents to stay on top of tasks and ensure fast, effective resolutions.
