Safe, compliant, convenient
Take payments securely and reliably with 3 simple options that deliver a great customer experience
Payments made easy
Payments don’t have to be a hassle. We believe in making payments easy, secure, and compliant. Being PCI DSS compliant isn’t just about avoiding fines—it’s about safeguarding your agents and building trust with customers. We’re all about removing the complexity, so your customers feel confident and your agents stay focused on what matters.
We turn PCI DSS requirements into an opportunity to deliver a seamless experience. With options like IVR self-service, agent-assisted payments, and click-to-pay URLs, we make accepting card payments straightforward and secure across any channel. Download our guide to discover how companies are finding the balance between compliance and keeping customer data secure, while also connecting with customers in an ever-changing, multi-channel world.
Complete Contact Centre control
Payment provider agnostic
We are not tied to a specific payment provider; our solution seamlessly connects to your chosen provider.
Customer choice
We don’t enforce a single method of card payment; we provide choice for you and for your customers.
Fully PCI DSS compliant
All three solutions avoid card details being provided to agents or captured by call recording, ensuring full PCI DSS compliance.
Seamless experience
You provide your customers with a seamless experience, no longer having to push them off to an automated payment service at the end of the call.
More completed payments
This ability to assist the customer through the payment process enables more transactions to be successfully completed.
Auditable Transactions
You have a fully auditable log of every card payment and the links between customers, conversations and transactions.
Click to pay
With Link Pay+, we take the simplicity of card payment one step further.
Nothing could be easier. At the point of payment, the agent simply provides the customer with a unique link to a payment portal; they can email, SMS or WhatsApp this. The customer clicks the link, enters their details and payment is made.
Your agents can follow every step of the payment process, and help if needed – but they don’t see the sensitive payment details, making it fully PCI DSS compliant.
Agent assisted payment
Often you need to take card payments while talking to your customers, yet having your agents capture payment details introduces risk and non-compliance.
That’s where our agent-assisted payment service comes in. The agent continues to talk to the customer during the process, yet their card details are entered via their phone keypad and are masked from the agent.
We deliver the best of both worlds. The agent can assist the customer through every step, while sensitive data is kept secure and handled in a fully PCI DSS compliant manner.
IVR self-service payments
When your customers want to pay, you don’t want to stop them. This is why we enable your customers to call you 24×7 and use their phone keypad to make card payments. What could be easier than that?
Our smart IVR solution seamlessly connects to your card payment service provider, and we have pre-built templates to enable you to collect details and confirm payment authorisation.
The whole process is automated and encrypted – frictionless for customers and fully PCI DSS compliant.
Ready to secure your contact centre operations?
Secure payments are crucial for every contact centre, regardless of size or sector. Take a look at what Cirrus can do to secure your contact centre by requesting a no obligation demo today!
FAQ’s
1. What is PCI DSS compliance, and why is it important?
PCI DSS compliance is a set of security standards designed to protect cardholder data. It’s essential for businesses to maintain PCI compliance UK to avoid fines, protect customer data, and prevent fraud.
2. How does Cirrus ensure PCI DSS compliance for payments?
Cirrus offers secure payment solutions such as IVR, agent-assisted payments, and click-to-pay URLs that comply with PCI DSS standards by keeping sensitive card details hidden from agents and never storing them in call recordings.
3. What types of card payment systems does Cirrus offer?
Cirrus provides three secure payment options: IVR self-service, agent-assisted payments, and click-to-pay links. All of these options ensure compliance with PCI DSS standards.
4. Can Cirrus integrate with any payment provider?
Yes, Cirrus is payment provider agnostic, meaning it can integrate with any card payment system of your choice, allowing you flexibility in managing payments.
5. How do click-to-pay links work?
At the point of payment, agents can send a secure click-to-pay URL via email, SMS, or WhatsApp. Customers enter their payment details securely without the agent seeing sensitive data, ensuring PCI DSS compliance.
6. Can customers make payments at any time with Cirrus solutions?
Yes, customers can make payments 24/7 through our IVR self-service payment system, offering convenience and security around the clock.
7. How does Cirrus improve payment completion rates?
By allowing agents to assist customers through every step of the process—without seeing sensitive card details—Cirrus helps increase the number of successfully completed transactions.
8. How secure are Cirrus’ payment solutions?
Cirrus follows strict PCI DSS compliance UK standards, ensuring that all card payments are processed securely, protecting customer data and reducing the risk of fraud.
